Customer Service Follow-Up

China Tate

*****.**************@*****.*** 404-***-**** Jonesboro, GA

SUMMARY

Seeking a Customer Specialist role with 10 years of experience in client-focused positions. Recognized for exceptional service as a Follow-Up Specialist; adept in eligibility and process management. Skilled in team collaboration and customer engagement, ready to enhance customer satisfaction. WORK EXPERIENCE

ARC-CCRC/Equus Works Morrow, Ga.

Eligibility Specialist Jul 2017 - Present

• Evaluate candidate qualifications to determine eligibility for programs in accordance with established guidelines.

• Support management by streamlining the candidate assessment process, ensuring accurate and timely evaluations. Pro Staff on assignment w/ ARC-CCRC Morrow, GA

Follow-Up Specialist Apr 2015 - Jul 2017

• Recognized for delivering exceptional customer service, consistently meeting quality standards in client interactions.

• Maintained a collaborative approach within the team to support a customer-focused environment. Automobile Acceptance Riverdale, GA

Collections Jun 2013 - Dec 2013

• Managed delinquent accounts effectively by executing collection strategies, maintaining high customer service standards, and ensuring compliance with company policies and legal regulations. Litton Loan Servicing McDonough, GA

Loan Councilor II Mar 2011 - Mar 2012

• Successfully managed a portfolio of delinquent loans at Litton Loan Servicing, implementing tailored repayment plans and providing comprehensive financial counseling to minimize defaults and maintain client relations. CERTIFICATIONS

Quality Service Certificate, ARC-CCRC 2020-2023

Notary Public Current

SKILLS

Highly Motivated and Cooperative Administrative Assistant/Management Support • Interface With All Levels of Management • Strong Organizational, Interpersonal, and Planning Skills • Skills in the Microsoft Office: Excel, Word, PowerPoint • Able to Execute Multiple Tasks, Dependable and Innovative Team Player • Professional Office Duties • Multi -Phone Lines • Appointments & Scheduling • Problem Solving • Solid Computer Skills • Management Support

• Eligibility Specialist • Conference Calls • Microsoft Office • Data Entry • Keen Communication Skills • Work from Home

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