Program Assistant Children's

Rakeisha Mulligan

** * ***** ****** *** York, NY, NY 10029 917-***-**** ****************@*****.***

Summary

Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities.

Skills

Administrative Support

Microsoft Office

Teamwork and Collaboration

Remote Working Experience

Multi-Line Phone Systems

Multitasking and Organization

Staff Training

Experience

PROGRAM ASSISTANT 08/2020 - Current

CHILDREN'S AID SOCIETY - New York, NY

Act as the primary contact for program procedures and policies

Fostered relationships to define programming needs and strengthen organizational standing.

Carry out administrative tasks as required to facilitate an efficient working environment

Communicate with participants, parents and teachers.

Ensure program operations and efforts are always favorable to the business objective

Uncovered issues to determine solutions and assist program participants.

RECEPTIONIST ADMINISTRATOR 05/2019 - 08/2020

CHILDREN'S AID SOCIETY - New York, NY

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Executed record filing system to improve document organization and management.

Developed and updated spreadsheets and databases to track, analyze and report on performance.

Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.

Handled client correspondence and tracked records to foster office efficiency.

E-COMMERCE SUPERVISOR 08/2018 - 02/2020

Uniqlo - New York, NY

Oversaw stock management processes, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.

Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Trained, managed and motivated employees to promote professional skill development.

CASHIER SUPERVISOR 09/2013 - 08/2018

UNIQLO - New York, NY

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Charged with staffing, performance management and reviews, coaching, and mentoring.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

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