Customer Service Representative

ASHLEY HICKS

*** **** ***** ******* *********, Georga 30296 *Email: **********@*****.*** *Phone: 470-***-****

CUSTOMER SERVICE/CALL RESOLUTION ASSOCIATE

Energetic and performance driven Customer Service and Resolution Associate for over 6 year experience successfully defusing the toughest clients. Excellent writing/verbal communication skills and interpersonal skills and the ability to multitask administrative duties.

SKILLS

Customer Service Representative Marketing and Sales

Conflict Resolution Communication

Active Listener Multitasker

Resolution Performance Strategies Time Management

Trainer/Instructor

EXPERIENCE

Director of Security January 2024 – Present

Marksman Security Corporation

Develop and implement security policies and procedures.

Conduct audits to identify security lapses and program improvements.

Recruit, training and supervise security officers and guards.

Acts as a liaison between Property Management and Tenant.

Monitor property activity through CCTV cameras and phones.

Respond and resolve security conflicts.

Compose post orders, shift logs and pass downs to security officers and Property Management.

Create and train security officers in new policies and procedures.

Marketing Assistant

S.H.O.W. ATL September 2022 - January 2024

Provided administrative data support to the marketing team.

Assisted with promotional activities.

Organized and hosted presentations.

Solicited donations from various resources using auto-dialer.

Proved training to marketing intern based on the assigned market.

Prepared mailing and brochures by formatting content and graphics, arranging printing and internet packages.

Material and Glass Handler Manager

DHL April 2020 - August 2022

Managed relationships with vendors, client and co-workers to cultivate a positive work environment, while driving sales, quality and top-level service.

Collaborated with package handlers to provide prompt and accurate delivery orders.

Assigned and created orders for delivery.

Implemented protocols and organized safety measures.

Production Manager

Georgia Correctional Industries Inmate Plant January 2017 – April 2020

Collaborated with package handlers to provide prompt and accurate delivery of orders.

Verified shipping information by corresponding with customers by email or telephone.

Provided successful outcome by managing tight deadlines with a fast-paced environment.

Trained new associates in safe policies and procedures for a safe working environment.

Successfully navigated large shipments to ensure timely deliveries.

EDUCATION

Associates in Arts (AA) in Human Services

Life University

REFERENCES

Provided upon request

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