Assistant Manager Customer Service/ Teacher Educator

JANET

HALE

*****.******@*****.***

443-***-****

Baltimore, MD 21215

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PROFESSIONAL SUMMARY

Is to obtain a position as a Manager or Assistant Manager of a prominent company with great customer service. Innovative Manager or Assistant Manager eager to develop and deliver engaging lessons and activities to diverse student or adult populations. Experienced in using creative and innovative approaches to foster student and adult understanding and comprehension.

Baltimore County Public School - Substitute Teacher Baltimore • 01/2007 - Current

Jackson Hewitt Tax Service - Tax Payer/Receptionist 01/1999 - 01/2010

MCI - Customer Service Representative

01/2001 - 01/2002

PriorityOne Agency - Account Representative

01/1997 - 01/1998

Crabtree & Evelyn - Assistant Manager

01/1997 - 01/1998

WORK HISTORY

Assist students in the classroom, collaborate with students, encourage good discipline, appropriate behavior, educate, and enlighten students

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• Maintain order in class from 10-25 students per day. Meet & Greet customers and clients: set appointments, build rapport with clients, distribute tax checks, and prepare schedule forms A,B,C,D,& E

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• Accept inbound calls

• Educate customers on local and long-distance service

• Informed clients about their bill

• Accept payments & Make payment arrangements

• Transfer accounts & switch services

• Made Outbound calls for old accounts of past due debt

• Set arrangements of payment plans

• Document on accounts of agreements & conversations

• Settle accounts and help report to credit bureaus

• Meet & Greet customers

• Operate cash register

• Sold over 100,000 worth products

• Created gift baskets

SKILLS

Planning ideas and implementing

Organizing, coordinating,

creating, innovative suggestions.

Presenting more than what you

would expect.

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Women Entrepreneurs of

Baltimore

Baltimore

Coppin State University

Baltimore • 01/2019

Elementary Education

Minor: Business Management

Baltimore City Community College

Baltimore • 01/2010

EDUCATION

Minor: Business Leadership

Management

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• Early Childhood Education

• Made bank deposits

• Open & close store

REFERENCES

• S. Williams, Bedford Elementary,

410-***-****

• Lisa Gillis, Beyond Care, 443-***-****

• Sonya Johnson, Esol, 443-***-****

VOLUNTEER EXPERIENCE

• Taught Swimming Lessons

• Mentor young girls at Church

Coordinate, Set- up, organize special events & Do Public Speaking Engagements.

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