Data Entry Customer Service

Maria Grace Jabore

210-***-**** *******@*****.***

Objective: Dedicated and compassionate individual with over 25 years of experience in customer service, healthcare,

and various data entry skills, including billing and high-volume call center environments. Seeking an entry-level

position as a Community Health Worker to leverage my skills in assisting the community, advocating for health and

wellness, and connecting individuals with essential resources.

SKILLS

* Customer service * QuickBooks * Microsoft Word

* Data Entry * Multi-line phone © Power Point

Filing ¢ Excel © =~ Organizational Skills

© ~=Time Management © = ~=Medisoft * ~=Communication Skills

EXPERIENCE

NSCL Inc. - Home Care Provider Services San Antonio, Tx 04/21-Current

¢ Provide Personal Hygiene Assistance, administer Medications as needed and Meal Preparation.

© Strong verbal and written communication skills to effectively interact with clients, families, and healthcare

professionals.

* Essential qualities for building trust and rapport with clients and supporting them through health challenges and

the ability to connect clients with local health resources and social services effectively.

Conduent Call Center -Call Center Representative San Antonio, Tx

07/2018-03/21

© Investigate and identify potential cases of fraud or misuse of Social Security benefits, food stamps, and

unemployment insurance.

Manage fraud cases from initiation to resolution, ensuring compliance with regulations and policies.

Provided exceptional customer service to individuals contacting the fraud department regarding inquiries,

complaints, or reporting suspected fraud.

Wilson Company-Administrative Assistant San Antonio, Tx 04/2015-05/18

¢ Assist internal and external stakeholders with inquiries, requests, and issues; ensure excellent customer service.

¢ Filing, Data entry.

* Answer and direct phone calls, greet and assist visitors.

Aramark-Transportation Representative San Antonio, TX 1/2012-02/15

* Plan and coordinate transportation for patients in hospital.

* Coordinate with medical staff and testing facilities to ensure seamless scheduling and preparation for medical

tests.

EDUCATION

Alamo Colleges- Certified Community Health Worker Pending 8/2024

SA Ready to Work

Contact this candidate