Customer Service Representative
Resume:
John Harris III
Jonesboro, Ga *0236
Email:************@*****.***
Cell phone :404-***-****
Objective: To obtain a position as a Customer Service Representative, where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Education:
Central High School,
Macon,Ga
Graduation Date: May 1993
Tuskegee University -September 1993 -May 2002
Excelsior College -May 2002- October 2002
Associate of Science-Liberal Arts
Clayton State University- August 1996- December 1998
Art Institute of Pittsburgh- August 2008- December 2009
Employment History
Extended Health Services-Assistant Manager
Macon,Ga April 2005- Present
-Payroll using Excel database and ADP systems.
-Hiring and scheduling employees throughout the week.
-Calling customers to make sure services and care plans are being followed.
Future Security- July 2009-November 2011
Patrol Officer
-Patrolled assigned areas on foot or in a vehicle.
-Examined doors,windows,and gates to determine that they are secure.
-Informed and warned violators of rule infractions,such as loitering, and smoking.
-Provided escort services for visitors students staff,faculty,and individuals.
-Transportation of money to or from storehouse depositories as required.
-Prepared routine standardized reports.
IRS -
Data entry Specialist
Atlanta,Ga May 2007-October 2007
-Data entry input of new clients personal information into database.
-Verified accuracy of data, compiled spreadsheets by combining data from various systems.
- Compared data entered with source documents and re-entered data into verification format to detect errors.
-Obtain further information for incomplete documents.
-Check completed work for accuracy.
Wackenhut Security
Patrol Officer July 1997- September 1997
-Patrolled assigned areas on foot or in a vehicle.
-Examined doors,windows,and gates to determine that they are secure.
-Informed and warned violators of rule infractions,such as loitering, and smoking.
-Provided escort services for visitors students staff,faculty,and individuals. -Transportation of money to or from storehouse depositories as required.
-Prepared routine standardized reports.
Care Pro Health Services May 02-September 04
Nursing Assistant
Auburn University Hotel September 2000- May2001
Front Desk Agent
-Performing all aspects of Customer Services to include reception and reservations.
-Providing customer service and direct administrative support.
-Resolving guest complaints and ensure overall satisfaction.
-Verifying the status of all wake up call requests and ensures they are properly handled.
Future Security
Patrol Officer July 2007-November 2011
-Patrolled assigned areas on foot or in a vehicle.
-Examined doors,windows,and gates to determine that they are secure.
-Informed and warned violators of rule infractions,such as loitering, and smoking.
-Provided escort services for visitors students staff,faculty,and individuals. -Transportation of money to or from storehouse depositories as required.
-Prepared routine standardized reports.
Bellsouth Conference Center-
Front Desk Agent
Atlanta,GA May 1998-August2000
-Performing all aspects of Customer Services to include reception and reservations.
-Providing customer service and direct administrative support.
-Resolving guest complaints and ensure overall satisfaction.
-Verifying the status of all wake up call requests and ensures they are properly handled.
Allied Barton Security
Patrol Officer
Atlanta,Ga May1996-November1997
-Patrolled assigned areas on foot or in a vehicle.
-Examined doors,windows,and gates to determine that they are secure.
-Informed and warned violators of rule infractions,such as loitering, and smoking.
-Provided escort services for visitors students staff,faculty,and individuals. -Transportation of money to or from storehouse depositories as required.
-Prepared routine standardized reports.
Skills-Microsoft Word,Excel,Power Point,and Outlook.
References: Available upon requests.
Contact this candidate