Customer Service Patient Care

LOIS DRAKE

Portland, OR ***** • 541-***-**** • ************@*****.***

Professional Summary

Committed aide offers 3 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Skills

• Feeding Assistance

• Personal Hygiene Assistance

• Meal Preparation

• Patient Care

Work History

Home Health Aide, 10/2016 to 06/2022

Department of Health and Human Services

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.Maintained a clean and safe home environment for patients, reducing falls and accidents.Assisted clients with daily living activities, enhancing their independence and quality of life.Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

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Loan Officer, 02/2015 to 10/2016

Ford Credit – Las Vegas, NV

Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.

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• Assisted customers in understanding loan terms and conditions to make informed decisions.

• Developed strong relationships with customers through high levels of customer service. Education

No Degree: Medical Billing Clerk, 06/2011

Kaplan College, Las Vegas - Las Vegas, NV

Honoree of Lois Drake Awarded Lois Drake

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