Executive Assistant Administrative

MARISSA E. CRUZ

***** ******** *** *********, ** 20852 202-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

BETHESDA TRAVEL, Bethesda, MD October 2021 -Present

Executive Assistant to Owner

Planned high end customized trips to Italy, Switzerland, Germany, Ireland, Spain, South Africa. Made sure all airline flights, hotel reservations, train tickets, ferry tickets, tickets to tour activities like the Vatican, Keukenhof are all confirmed and paid for. Processed insurance through Allianz, paid client deposits through PayScout, paid international suppliers through AMEX International.

Did schedule for drivers in foreign countries, tour guides. Helped owner make deposits on his phone app, helped accountant with entries on Quickbooks.

AMERICAN CRUISE LINES, CT March 2021 – July 2021

Hostess

Greeted all passengers in line at the dining area to ensure they are seated, brought entrees’ to customers from the kitchen. Helped with dishwashing all plates, silverware, pots and pans.

EPIQ COURT REPORTING, Rockville, MD August 2018 -Sept.2019

Production Technician

Created transcripts for both counsel for plaintiffs and defendants with jobs from

different states: transcripts are transformed into full size, condensed and done

by importing into software called YesLaw then burned into CDs including exhibits.

If requested, transcripts are transformed into PTX, XMEF files using the

Real Transcript Manager software. Transcripts are delivered electronically

and shipped physical deliverables through Epiq Link.; errata with corrections

and signatures on the acknowledgement page are processed, and failure to read &

sign by deponents are released without signature according to state codes

HOME HEALTH CONNECTION, Bethesda, MD September 2017 – July 2018

HR Coordinator

Processed applications for nurses qualified for care for pediatric patients, made sure licenses and CPR cards were not expired, in charge of organizing all 150 nurses’ files,

both for Licensed Practical Nurses & Registered Nurses, assisted Director of Nursing in

all administrative needs

DECERNIS, LLC, Rockville,MD August 2016 – June 2017

Administrative Assistant/Receptionist

Performed routine front desk and office functions such as answering calls, filing,

purchasing office supplies, and tasks to support office management; provided admin

support including preparation and formatting of documents, reports using Word,

Excel, Powerpoint; provided data entry to support projects; provided logistical

arrangements for COO travel; prepared, shipped conference materials; performed

ad hoc duties as assigned

CAPITAL FINANCIAL PARTNERS, Rockville,MD January 2013 – July 2016

Executive Assistant

In charge of entering data into main software called Big Contacts: entered all contact info from workshops presented at the Pentagon, Dept of Education, Dept. of Commerce, FWS, DOD and all govt agencies, other companies; scanned pertinent documents like SSS statements, Leave and Earnings Statement, Investment Statements, Auto/Home/Life/Liability Insurance, TSP, Tax Returns into Big Contacts, printed Powerpoint presentations for workshops

Performed all administrative duties required and they may be new tasks everyday

EXECUTOURS TRAVEL,Century City, CA March 2008 – October 2012

Administrative Assistant/Receptionist

Handled all incoming calls for office travel agents and 8 home agents

Greeted local and international hotel reps and introduced them to corporate and leisure agents. Did travel coordination with hotels in Europe and United States for high end, high profile clients. Met with and maintained good relations with Director of Sales of prestigious hotels. Provided administrative support to Owner and President regarding day to day administrative tasks like daily bank deposits, opening, sorting and distribution of mail, incoming correspondence like faxes, e-mails, confirmed client itinerary, ordered office supplies. Assisted Comptroller and accountant with payables, receivables, invoices. Organized travel brochures according to cities and vendors; Processed Arc Reports - Voids, Exchanges, Refunds of Tickets; maintained Agent Commission Reports with high confidentiality

UBS FINANCIAL SERVICES, Beverly Hills, CA April 2004 – March 2008

Business Service Associate

Made sure the daily operations of department was efficient to benefit productivity

of 200 Financial Analysts, 50 Sales Assistants. This included correct processing of

New Account Application Forms, timely scanning of documents to upgrade or reject

New Account documentation, accurate depositing of checks to corresponding accounts

i.e. Roth IRA, Trust Accounts using applicable QP codes to identify accounts, issuing

receipts for stock certificates, releasing and cutting dividend checks, trouble shooting,

problem solving of accounts, timely processing of buy and sell wires to New York.

Worked closely with Operations Manager with us both having close daily communication with Branch Manager. UBS is United Bank of Switzerland

COUNTRYWIDE HOME LOANS, Calabasas,CA February 2002 - Feb 2004

Assistant to Compliance Officer

Responsible for verifying checks, drafts with BankOne, Comerica, Chase Manhattan

banks and sent totals via wires

Verified and printed reports related to drafts

Approved wiring instructions

Did returned credits for correction

WAXTEIN DEVELOPMENT, Pacific Palisades, CA April 1998 - January 2002

Executive Assistant to Owner/CEO-Receptionist

Facilitated all instructions of Owner of company to ensure daily smooth flow of

operations with minimal supervision working independently from him.

Responsible for 8 custom houses built, processed subcontractor’s requests,

processed draw requests for lender to release funds for building houses; assisted

CPA with receivables, payables utilizing the Yardi program, acted as contact to

utility companies providing start dates, requesting temporary poles, temporary

toilets, handled Worker’s Compensation and Liability Insurance for subcontractors

and clients for whom we are constructing houses, created spreadsheets for subcontractor payments and disbursements

ALAN KANE & ASSOCIATES, Los Angeles, CA December 1994- Mar 1998

Assistant Manager/General Office Person

DONALDSON, LUFKIN & JENRETTE, Century City,CA January1992-Nov 1994

Assistant to Investment Banker

SMITH BARNEY, HARRIS & UPHAM December1988-Dec1991

Receptionist/Operations Person

EDUCATION

Ateneo de Manila, Philippines/BS in Business Management

COMPUTER SKILLS - Microsoft Word, Microsoft Outlook, Excel, Adobe Acrobat, Word Perfect

Contact this candidate