Patient Care Customer Service
Resume:
Shantay Billups
Philadelphia, PA
T: 484-***-****
E: **********@*****.***
SB
Objective
To obtain a position with a reputable company, in a pleasurable environment, where my experience, accomplishments and proficiency will allow the opportunity for challenge and personal growth.
Experience
Patient Ambassador, Penn Medicine at Rittenhouse
Philadelphia, PA — April 2016-Present
Responsibilities
●Provides patient care
●Establish a compassionate environment
●Promotes customer service
●Communicates information
●Documents resident/patient care services
●Maintains patient confidence and organizational confidentiality
●Collects resident/patient information
●Provides a safe and clean working environment
●Supports unit efficiency
●Maintains technical knowledge
●Contributes to organizational team effort
Certified Phlebotomist, Penn Presbyterian Medical Center
Philadelphia, PA — April 2015-Present
Responsibilities
●Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
●Follow infection-control and safety procedures in carrying out daily phlebotomy functions
●Prepare blood-collecting equipment, draw blood, and safety store and transport samples
●Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
●Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service
Certified Nursing Assistant, Penn Presbyterian Medical Center
Philadelphia, PA — April 2014-Present
Responsibilities
●Assists with data collection (vital signs, blood sugar results, functional status etc.)
●Participates in respectful communication with patients, families, and coworkers
●Maintains a safe environment for the patient by observing at risk patients
●Performs or assist the patients with ADLs (such as bathing, grooming, eating, feeding, ROM, transferring, ambulation and oral hygiene)
●Gives RN report before and end of shift
Good Shepherd Penn Partners
Philadelphia, PA —August 2010-Present
Unit Clerk
Responsibilities
●Manage clerical and information systems -receptionist duties
●Collection and reporting of patient data
●Incorporating organizational competencies of superior quality care and assuming responsibility/accountability for their role performance
Certified Nursing Assistant
Philadelphia, PA —August 2009-2019
Responsibilities
●Assists with data collection (vital signs, blood sugar results, functional status etc.)
●Participates in respectful communication with patients, families, and coworkers
●Maintains a safe environment for the patient by observing at risk patients
●Performs or assist the patients with ADLs (such as bathing, grooming, eating, feeding, ROM, transferring, ambulation and oral hygiene)
●Gives RN report before and end of shift
Certified Hospice Aide, Vistacare/Aseracare
Philadelphia, PA — January 2005-2010
Responsibilities
●Provide care for hospice patients throughout the Delaware Valley -in homes or nursing facilities
●Measure vital signs, manage pain and symptom control
Certified Nursing Assistant, Philadelphia Nursing Home
Philadelphia, PA — April 1994- August 2009
Responsibilities
●Provide inpatient care for residents on multi-discipline units (Intermediate/Young Adults, Alzheimer, and Male Behavior)
●Collected vital signs, weight and documented ADLS
●Performed as a Restorative Aide -observing the consumption of meals, assist perform ROM exercises, apply splints, and assist in ambulation
Education
Overbrook High School
Diploma — September 1984- June 1988
Certifications/Skills
●CNA (licensed in the state of PA)
●CPR (healthcare provider by AHA)
●Proficient with EPIC charting system
●Phlebotomy certification
References
Available upon request.
Contact this candidate