United States Social Media

Contact

801-***-**** (Mobile)

**************@*****.***

www.linkedin.com/in/jenna-brown-

b1132120 (LinkedIn)

Top Skills

Test Development

Easily Adaptable

Customer Experience

Languages

German (Elementary)

Certifications

Digital Copywriter

Jenna Brown

Freelance writer, copy-editor, and proofreader

Salt Lake City, Utah, United States

Summary

A published author since 2007, accustomed to remote work, self- editing, and proofreading. Experience in quality assurance, social media, research, data entry and integrity, and training. Experience

Independent contractor

Professional Freelancer

August 2007 - Present (17 years 4 months)

Salt Lake City, Utah Area

• Write and revise blog entries, landing pages, and product descriptions for clients

•. Create, design, and maintain WordPress websites

•. Publish serials, novels, and short works of fiction Tesla

Data Annotator

September 2023 - October 2023 (2 months)

Draper, Utah, United States

GoHealth

Support Specialist

September 2020 - March 2022 (1 year 7 months)

Lindon, Utah, United States

* Took and distributed meeting minutes

* Generated and distributed team reports

* Submitted technical support tickets for sales agents Avetta

Supplier Success Professional

November 2019 - March 2020 (5 months)

Orem, Utah

* Assisted contractors to log their OSHA/MSHA compliance and incidents according to client requirements via email, chat, and phone Page 1 of 4

* Facilitated communication between contractors and clients Grammarly

Freelance Proofreader

January 2017 - December 2019 (3 years)

Provo, Utah, United States

* Proofread white papers, university application essays, sermons, and other documents for Grammarly's for-profit arm

Ancestry.com

Customer Service Associate

March 2015 - October 2019 (4 years 8 months)

Lehi, Utah Area

* Assisted members to use the Ancestry family of websites via phone and email

* Researched, edited, and approved member contributions to FindAGrave.com

* Mediated communication between members of FindAGrave.com

* Answered user questions for FindAGrave.com via email and social media Myler Disability

File representative

May 2014 - February 2015 (10 months)

* Submitted disability Social Security applications to the federal website for clients

* Set appointments for clients with disability counselors

* Communicated with clients regarding missing or incomplete information on their applications

Ancestry.com

Content authority specialist

August 2013 - February 2014 (7 months)

Provo

* Completed data integrity/data cleanup location project for the imaging department

* Verified correct language usage for Russian surname reference dictionary Primary Intelligence

Copyeditor

March 2013 - July 2013 (5 months)

Draper, Utah, United States

* Copyedited transcribed interviews for business win/loss firm Page 2 of 4

ModusLink

Service and Support Representative

November 2010 - November 2011 (1 year 1 month)

• Addressed customer concerns and delivered solutions through telephone support

• Trained new staff in internal tools and company procedures

• Trained customers to use external websites

• Created customer data capture solutions for team members to document and manage customer contacts and information

Open Channel Solutions Inc

QUALITY ASSURANCE TESTING ENGINEER

August 2004 - October 2010 (6 years 3 months)

Lindon, UT

• Proofread front-end sites to verify matching client-provided copy and style guide

• Tested sites and applications for technical accuracy and client design specifications

• Communicated errors with website and tool functionality, and suggested possible causes and solutions

Open Channel Solutions

Service and Support representative

September 2000 - July 2004 (3 years 11 months)

Lindon, Utah

* Analyzed customer contact data and

* Developed written reports to clearly communicate results to software licensing client

Barnes & Noble

Sales associate

November 1998 - April 2000 (1 year 6 months)

Orem, Utah, United States

* Assisted customers to locate desired products in a retail setting

* Performed loss prevention

* Helped department to meet sales goals

KBYU-FM

Student Announcer

August 1997 - August 1998 (1 year 1 month)

Provo, Utah, United States

Page 3 of 4

* Performed on-air announcements in a classical music format

* Assisted with music library maintenance by entering meta information of newly-purchased CDs

* Pulled scheduled CDs for the next day's programming from music library IBM

Assistant Librarian

June 1992 - December 1992 (7 months)

San Jose, California, United States

* Assisted customers to locate educational resources

* Prepared books and technical manuals for delivery through inter-office mail

* Prepared the library for users before opening hours Education

Brigham Young University

MA (ABD), Comparative Literature · (1996 - 1998)

Brigham Young University

Bachelor of Arts - BA, Humanities/Humanistic Studies · (January 1993 - August 1995)

Brigham Young University - Idaho

Associate of Arts and Sciences - AAS, History · (September 1989 - April 1992) Page 4 of 4

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