Customer Service Retail Sales

Litzy Gonzalez

Phone Number 713-***-****

Email ****************@*****.***

Address Houston, Texas 77053

SKILLS

EXPERIENCE

Merchandise Associate

FedEx ground, Arizona, Maricopa Aug 2022 - Dec 2023 US

Receptionist

La Quinta inn hotel, Arizona, Maricopa Mar 2021 - Oct 2021 General worker with experience performing variety

of technical task relative to assigned areas of

responsibility. Maintains cleanliness of work

area,counting materials, merchandise and supplies

in stock. Experienced in training new employees on responsibilities and company work ethics. Creative makeup artist 2+years both natural and avant garde looks.

• • Customer Service

• Customer Service • Fashion Awareness

• Cash Handling • Stock Control

• Friendly and outgoing • Retail sales professional

• Relationship Building

Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.

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• Maintained facility equipment and materials in neat, clean and orderly fashion. Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.

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• Attached identified tags to containers and mark them with identified information. Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using trucks, tractors and equipment.

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• Handled and moved, using daily production sheets and work tickets.

• Adjusted and replaced equipment rollers, belts, plugs and caps using hand tools.

• Packed containers and re-pack damaged containers.

• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.

• Maintained office and faculty supplies to keep optimum stock on hand.

• Complied with privacy and confidentiality policies when communicating with callers and guests.

• Policed office front entrance, monitoring arrival and departure of staff and visitors. Front and Back Desk Receptionist

Texas children mark wallace, Houston, Texas Nov 2019 - Jun 2020 Host bartender

Bombshells, Houston, US Sep 2018 - Jul 2019

Sales associate

Justin fashion & beauty store, Houston, US Dec 2017 - Apr 2018 Sales associate

A-1 Beauty Supply, Houston, US Jan 2017 - Jul 2017 Cashier

Total wine and more, Pearland, Texas Feb 2023 - Present

• Answered questions about company location and hours of operation.

• Established and maintained good communications with personnel and clientele.

• Welcomed on-site visitors and directed to appropriate personnel.

• Answered multi-line phone system and promptly transferred calls.

• Heard and resolved complaints from customers and public. Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.

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• Operated telephone switchboard to answer and forward calls.

• Scheduled appointments and maintained and updated appointment calendars.

• Provided Bar patrons with superior services and enjoyable drinks memorable experiences at bombshells 2 years of bartending experience as a waiter bartender and bar manager extensive knowledge of cocktail shooter wine and beer trained 5 bartenders in over 2 years

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• Capable of calmly handling the weekend rush at a large-sized bar, kept the work environment positive Learned all my mixers and drinks in less than 3 months, worked doubled shift, quickly mix variety of samples and mixtures.

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• Applied make up to clients before special events including weddings, photoshoots, awards ceremonies Focused on eyebrows and colored or neutral eyeshadow, worked with face structure/contouring, applying synthetic wigs if asked for

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• Recommended makeup products to customers and made 25% sales most of the time

• Represented the store at events, worked on a daily basis

• Cashier most of the days & applied make up when asked for.

• Implemented new customer service strategies, increasing customer satisfaction by 9% in 4 months

• Resolved customers complaints and provided productive information

• Balanced cash drawer at close of each shift

• Organized shelves to maintain store visual appeal, engage customer and promotions to enhance sales. Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.

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• Restocked shelves, supplies and display cases to maintain functionality.

• Confirmed accurate scanning of products to verify customer orders.

• Assisted managers with store training to promote smooth operations. EDUCATION

High School Diploma

Mpj Academy High School, Houston, TX Jan 2003

LANGUAGES

• Delivered quick, professional and friendly check-out experience to customers.

• Operated digital inventory system for ringing products and verifying pricing.

• Refunded customers and returned items for product issues.

• Explained check-out system to customers, speeding up operations.

• Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.

• Counted cash drawers at beginning of shifts to verify correct amounts.

• Supervised others and provided on-the-job training. Spanish

Bilingual

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