Customer Service Guest Services

Dinesh Gupta

*****************@*****.*** +1-717-***-**** Coral Springs, Florida

EDUCATION

High School Diploma 2010

CBSE New Delhi, India

Languages: Hindi and English

WORK EXPERIENCE

Baymont by Wyndham Apr 2023 - Sep 2024

Guest Services Associate/ Housekeeping Pine Grove, PA

● Responded promptly to guest inquiries, complaints, and special requests, resolving issues to enhance guest satisfaction

● Adhered to all sanitation and safety protocols, including proper use of cleaning chemicals and equipment.

● Efficiently prioritized and completed daily cleaning tasks within established time frames to ensure timely room readiness for guests.

● Provided exceptional customer service to guests, ensuring a welcoming and positive experience during their stay.

● Developed and maintained a thorough knowledge of hotel services, amenities, and local attractions to offer informed recommendations to guests. Chauffeur 2011- 2023

Self-employed New Delhi, India

● Demonstrated a strong commitment to safe driving practices, consistently adhering to traffic laws and regulations to ensure passenger safety.

● Provided exceptional customer service by greeting clients warmly, assisting with luggage, and ensuring a comfortable and pleasant ride experience.

● Maintained the highest level of discretion and confidentiality while transporting high-profile clients or sensitive materials.

● Willing to work flexible hours, including early mornings, late nights, and weekends, to accommodate client needs and schedules.

● Proficient in operating various types of vehicles, including luxury sedans, vans, and SUVs, catering to different client needs.

● Offered personalized services such as refreshments, entertainment options, and route customization based on client preferences.

SKILLS

Collaboration, Teamwork, Adaptability, Planning and coordinating, Customer service, Budget management, Attention to detail.

OPEN TO A CAREER/INDUSTRY TRANSITION

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