Customer Service Auto Glass

Marcus A. Martin

Cell Phone: 305-***-****

***** ******* *****

Homestead FL, 33033

***************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable individual with a strong commitment to excellence and a positive attitude. Eager to contribute skills and customer service while fostering a safe and efficient work environment. Dedicated to continuous learning and professional development to achieve both personal and team goals.

SKILLS

Complex Problem Solving

Verbal and Written Communication

Problem Solving & Critical Thinking

Creative Solutions

Teamwork Collaboration & Independent Work

Computer Proficient

Mathematical Dexterity

Exemplary Customer Service

Money Handling

Supply Management

Quality Control & Safety Standards

Documentation & Reporting

EXPERIENCE

Safelight Auto Glass, Kennewick WA - Auto Glass Technician JUNE 2020 - MARCH 2024

● Delivered high-quality auto glass installation services, including windshield replacement and crack repair, adhering to industry best practices.

● Replaced seals around windows to prevent water leakage, enhancing customer satisfaction and protecting vehicle interiors.

● Met or exceeded defined quality and production goals, ensuring timely service and maintaining company standards.

● Skillfully removed moldings, clips, and other components to avoid delays and prevent vehicle damage during installations.

● Managed money handling and payment processing, ensuring accurate transactions and customer satisfaction.

Tri-City Monitoring, Kennewick, WA - Private Security Guard MAY 2019 - JANUARY 2020

● Patrolled and monitored premises both by vehicle and on foot to ensure safety and security.

● Investigated suspicious activities and reported incidents, effectively deterring potential criminal actions.

● Maintained detailed shift logs and produced daily reports to document security activities, enhancing overall safety protocols.

● Collaborated with team members to address urgent issues and ensure a safe environment for operations.

Pointe Pest Control, Kennewick, WA - Pest Control Field Technician JANUARY 2018 - OCTOBER 2018

● Conducted thorough evaluations of pest damage and implemented effective corrective actions.

● Applied chemical solutions and maintained safety protocols to eliminate pest infestations.

● Prepared detailed reports on pest control activities, noting structural issues and sanitation concerns.

● Fostered strong customer relationships through education on preventive measures, leading to positive online reviews. EDUCATION

Job Corp Columbia Basin, Moses Lake, WA - GED

Graduated 2008

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