Customer Service Quality Assurance

Marco Gaines

**** ******* **

Sterling Heights Mi 48312

586-***-**** • ********@*****.***

Summary

Seasoned Production Line Worker familiar with equipment, hand and power tool operation. Able to read and interpret schematics. Efficient professional with Highly organized and detail-oriented Receptionist and Mortgage specialist with 4 years of experience. Significant strengths in customer service, creating data reports, & Loan Processings.

Professional Experience

Duracell May 2017-February 2018

Assembly line production

Supported quality assurance by visually inspecting items and removing defect parts.

• Maintained work areas organized and neat, which enabled swift cleanup following each shift.

• Boxed, labeled and moved items to keep production lines moving swiftly.

• Used established assembly instructions to complete jobs in efficient and accurate UWM March 2018-February 2021

Entry Level Mortgage Specialist

• Input customer Data

• Ordered verifications of income

• Handled inbound and outbound calls

• Verified customer Data

• Met daily production Goals

• Interacted with clients and 3rd parties

Chrysler March 2021- April 2023

Production operator

• Inspection/assembly

• Operated production equipment

• Loaded and unloaded items

• Used established assembly instructions to complete

• Inspected final products

Documented production informationChrysler

Volkswagen June 2023- May 2024

Receptionist

• Document customer information

• Gather customer vehicle information

• Answer inbound

• Outbound calling

• Provide vehicle features,and services

• Quickly and accurately document information

Education

Cousino High school

Specialized Training and Skills

• • Manufacturing experience

• • Expert assembler

• • Power and hand tools

• • Machinery operations

• • Production background

• Microsoft excel

• Microsoft word

• Microsoft Outlook

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