Customer Service Call Center

Leslie Kilo

Cotonsville, Md Baltimore +1-443-***-**** ***********@*****.***

Job application

Dear, to whom it may concern. Enclose is my resume for a job in your company. All my education and previous jobs have helped prepared me in special ways for this opportunity. I am currently getting an education in business

administration which means I am all about making profit and putting down the right number and working on making profits for the company. I would put your clients and their needs first and make sure they get the best customer service we could possibly offer. In addition to that I have a lot of experience with families and their needs and helping them work their way out. All this knowledge was acquired with my different jobs and health care aid certificate. I am a conscientious person who works hard and pays attention to detail. I’m flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I’m keen to workork for a company with a great reputation and high profile like your company.

I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience.

Sincerely,

Leslie Kilo .

Leslie Kilo

Leslie Kilo

Cottonsville, Md Baltimore +1-443-***-**** ***********@*****.***

Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced work environments. Trained in connecting with customers to build

positive relationships and strengthen loyalty.

Skills

•Inbound and outbound calling • Customer relationship management

•Call center experience • MS Office proficiency

•Organizational strengths • Effective communication in English and

•Clerical support French (Bilingual)

Experience

KellyConnect. October 2023 to Current

Bilingual Technical Support Representative.

•Answering incoming calls or emails from customers seeking assistance with Apple products.

•Identifying and diagnosing technical issues with Apple devices or software.

•Providing step-by-step guidance and troubleshooting to customers to resolve their issues.

•Escalating complex or unresolved issues to higher-level support teams.

•Documenting customer interactions and providing detailed information for future reference.

•Maintaining a strong knowledge of Apple products, services, and operating systems.

•Assisting customers with setting up or configuring their Apple devices and applications.

•Updating customers on the status of their ongoing cases or tickets.

•Keeping up-to-date with new Apple product releases and features.

•Collaborating with cross-functional teams to improve customer experience and support processes

Viiz Communications October 2022 to September 2023

Call Center Customer Service Representative Calgary,

AB

•Reviewed customer data to assess current issues and determine eligibility for potential solutions

•Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints

•Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time

•Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Michael Kors

Warehouse Associate in Cert Logistics CALGARY November 2021- August 2022

•Using RF gun scanner; for Receiving shipments from trailers and redirecting them to storage or for further processing as required, Scanning pick up zones and drop off zones and Doing inventory counts.

•Completing documentations of shipments which ensures that, what was shipped in corresponds to what was received so that shortages or surpluses can be rectified where applicable.

•Using Center Ride Pallet Jack; for Running items from floor to drop zones, Loading goods into trailers and offloading goods from trailers to their respective drop zones.

Pinkwood September 2021

General laborer

•Completed variety of physical tasks.

•Understood and followed oral and written directions.

•Maintained clean, safe working environment by removing debris from job site prior to shift completion.

•Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.

•Early morning shelving of grocery.

Education and Training

High School diploma 2009 Baptish Hight School

University (Degree):

2009-2013

University Of Buea

(Cameroon)

Typing skills

• 40-50WPM

Certifications

• First Aid Certified

Contact this candidate