Customer Service Loan Servicing
Resume:
Christina M. Beadle
Kansas City, KS 66111
**************@****.***
Career Objective
Detail-oriented and highly organized professional with over 14 years of experience in Loan Servicing. Seeking a Loan Servicing Specialist position. Proficient in managing loan portfolios, ensuring compliance with financial regulations, and providing exceptional Customer Service. Aiming to utilize my strong analytical skills and commitment to accuracy to assist clients in understanding their loan while maintaining the financial integrity of the institution. Employment Experience
Midland Loan Services, Overland Park, KS
2023-2024, Sr. Covenant Analyst
Proficiency in reading and interpreting loan documents
Excellent verbal and written communication skills
Ensure proper implementation of default and/or lockbox processes by escalating situations that fail required metrics
Responded to internal and external inquiries from personal customers and clients
SitusAMC
2021-2023 Primary Servicing Analyst
Provide exceptional customer service
Process remittances and send them to the clients
Handled and monitoring, reporting, posting, and disbursing of payments
Conducted research and analysis of loan issues and provided solutions
Responded to internal and external inquiries from personal customers and clients
Quest Diagnostics Lenexa, Kansas
2019-2021 Sr. Billing Analyst
Provide exceptional customer service
Motivate and guide customers through the collection process
Communicate with clients to establish payment solutions and resolve client account inquires
Prepare and send invoices to the clients prior to their due dates
Posted payment to client accounts accordingly
Midland Loan Services, Overland Park, KS
2015-2018, Sr. Loan Servicing Analyst
Monitored and identified incoming funds so they could be posted to appropriate account
Answered questions about payments, researched loan modifications, and compared adjustable rate mortgages
Conducted research and analysis of loan issues and provided solutions
Responded to internal and external inquiries from personal customers and clients
2010-2015, Loan Servicing Analyst
Processed transactions including, but not limited to, tax and insurance payments and disbursements
Ensured current and potential customer satisfaction by providing continuous quality, timely, positive and professional communication.
Handled the monitoring, reporting, posting, and disbursing of payments 2008-2010, Console Operator/ Reception
Assisted department visitors on the telephone by transferring them to the appropriate department
Served as central point of contact for all outside vendors needing to gain access to the building
Dispensed incoming mail to the correct recipients throughout the office
Helped various departments and maintained professional work environment while paying attention to detail
Education
Kansas City Kansas Community College, 2016, Full Semester Business Administration
Contact this candidate