Customer Service Sales Associate

Omar Velazquez Andrade

Las Vegas, NV ***** 702-***-**** *********@*****.***

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Summary

Hardworking employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Great computer skills (Mac & PC; Google Docs)

Excellent guest service skills Leadership

Problem solving Team oriented

Athletic Very good Socializing skills

Warehouse Operations

Workplace Safety

Hand-Eye Coordination

Equipment monitoring

Heavy Lifting

Materials Handling

Customer Service

Time Management

Professional Appearance

Positive and professional

Languages

English:

Native/ Bilingual

Spanish:

Full Professional

Experience

WORKSHOP COORDINATOR /RETAIL SALES ASSOCIATE 06/2024 - Current Major Wavezlab - Las Vegas, NV

Organized and facilitated workshops for up to 30 participants. Developed and implemented evaluation plans to measure effectiveness of classes. Gathered feedback from participants to improve future classes. Ensured all necessary supplies were available prior to each workshop session. Scheduled venues, catering services, transportation needs. Performed cashier duties, such as ringing up sales, processing payments and issuing receipts. Greeted customers upon entering the store and provided assistance. Stocked shelves with merchandise according to company standards. Organized displays to attract customers and promote sales. AMAZON FULFILLMENT CENTER WAREHOUSE 06/2023 - 07/2024 Amazon - Las Vegas, NV

Operated scanners, computers, and other equipment to track orders. Packaged items carefully using protective materials like bubble wrap or foam sheets. Inspected damaged goods prior to disposal or return to vendor. Ensured safety protocols were followed at all times while operating machinery. Collaborated closely with other departments on special projects as needed. Preserved safe work environment by maintaining clean workstations and pallet area. Placed bins, carts and containers in convenient locations to assist with loading efficiency. SALES FLOOR ASSOCIATE 04/2022 - 06/2023

Swish Studios - Las Vegas, Nevada

Managed cash and credit card transactions

Maintained knowledge of current sales and promotions. Have helped multiple Celebrity's such as Peso Pluma, Lil Baby, Keith Lee, Nate Diaz and more to provide great costumer service and attending to all their needs and wants Notified customers of new products, prices, and special offers. Demonstrated merchandise operation and explained features Greeted customers warmly and offered assistance in finding needed merchandise. Completed multiple resets per day to keep merchandise well-organized and presentable. Inventoried merchandise to keep accurate product counts Helped customers find desired items and sizes by closely supporting each person throughout the buying process Trained new employees on sales techniques and company policies. Answered customer phone calls to address concerns and questions. STOCK TEAM MEMBER 07/2021 - 03/2022

Shoe Palace - Las Vegas, NV

Shoe Palace

Unloaded new products, opened containers and routed products to sales floor or storage locations Getting shipment ready from in and out of the store Provided excellent costumer service when needed to on the sales floor Cleaning when closing time, mopping, cleaning windows, stocking, etc Kept product in order and organized by stock numbers Shifted whole shoe walls when needed to

Memorized shoe skews, which allowed me to be fast when needed to grab a shoe for a costumer or sales member Learned how to plug in new shoes from straight to shoe wall Lifted and safely carried up to 30lbs to overhead height Resolved customer inquiries about specific product details Kept stock room floor clean, organized and neat

Developed knowledge about sales items and products. FAST FOOD WORKER 01/2021 - 07/2021

In-N-Out Burger - Las Vegas, NV

In-N-Out

Followed company guidelines and safe food handling procedures to prepare menu items using recipes Cleaned and disinfected food preparation areas, workstations and equipment Cleaned and mopped spills, displaying wet floor notices for customer safety Accepted special requests from guests and prepared food to meet demands Cleared away tables quickly to maximise availability for more customers Served trays of food and drinks to tables within desired timeframes. Education and Training

Desert Pines High School - Las Vegas, NV High School Diploma 05/2023

[1st Semester, 2022] - Honor Roll

[3rd Semester, 2023] - Honor Roll

Graduated with Honors and an Advanced College and Career Ready Diploma. Student Body Treasurer of Student Council.

Played Varsity Soccer 3 out of my 4 years.

Top Ranked: 15% of my Class

College of Southern Nevada - Las Vegas, NV Some College (No Degree) Business Management

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