Supply Chain Health System
Resume:
HENRY PRESSLEY
*****************@*****.***
Experience
Senior Specialist Account Management – Cardinal Health (Remote) June 2021- November 2023
Owned and executed Prime Vendor distribution Contract at the Health System Corporate Office, achieving a 10% improvement in supply chain efficiency.
Managed customer relationships using CRM/SAP, Sales Force, resulting in approximately 15% increase in customer satisfaction.
Developed and promoted SOP functioning, serving as a Subject Matter Expert, leading to approximately 20% improvement in data presentation internally and externally.
Successfully implemented process improvement initiatives, resulting in a 15% increase in customer account retention.
Coordinated Health System Distribution initiatives, contributing to a 10% improvement in overall customer satisfaction.
Spearheaded key accounts, resulting in a 20% increase in revenue within the first year.
Developed and executed strategic account plans to meet client objectives and company goals.
Conducted regular business reviews to identify opportunities for upselling and cross-selling.
Collaborated with cross-functional teams to ensure seamless delivery of products and services.
Resolved client issues promptly, maintaining a 95% client satisfaction rate.
Senior Representative Customer Operations – Cardinal Health (Remote) March 2021-June 2021
Maintained accountability for Prime Vendor distribution Contracts, achieving a 10% improvement in Fill Rates, Price Match, and DSO.
Successfully prevented order disruptions, resulting in a 20% reduction in potential inventory issues.
Tracked, measured, and reported CAH Key Performance Indicators, leading to a 15% improvement in overall operational efficiency.
Built and maintained long-term trusted relationships with customers, contributing to a 10% increase in account retention.
Communications Coordinator - Facing it Together (NonProfit)- June 2021-August 2022
Contributed efforts as a brand ambassador, resulting in a 15% increase in the company's visibility.
Successfully pitched and presented to donors, achieving a 20% increase in funding for programs.
Box Office Manager Houston Cinema Society (NonProfit) Independent Contract Oct 2021- (As needed and available/Current)
Efficiently managed the festival ticketing system Eventive, resulting in approximately 10% improvement in overall ticketing efficiency.
Trained and supervised Box Office Staff and volunteers, leading to a 15% improvement in team performance.
Application Reviewer for The School of Fine Arts University of Texas at Austin - Aug 2018 - May 2021
Partnered with other departments to finalize the enrollment process for students, achieving a 95% satisfaction rate.
Developed a comfort level and excellent degree of service in communicating with prospective students, resulting in a 20% increase in student engagement during the application process.
Educational Outreach Coordinator Houston Grand Opera – Sep 2015-2017
Coordinated and booked performances, securing grant funding for free performances for "Opera to Go".
Facilitated presentations at K-12 schools, resulting in a 25% increase in student participation.
Information Specialist for Gene By Gene - Sep 2015- Sep 2017
Provided timely information to customers, resulting in a 90% customer satisfaction rate.
Guided customers in selecting appropriate DNA tests, achieving a 15% increase in test sales.
Overnight Pharmacy Management for Walgreens Boots Alliance Jun -2014 - Sep -2017
Opened and closed the store in the absence of senior management, ensuring a 100% readiness for the business day.
Receptionist/Administrative Assistant for Development Houston Grand Opera - May 2013 - Sep 2015
Managed and maintained ongoing relationships with donors, achieving a notable increase in donor engagement.
Educational Outreach Director’s Assistant- The Juilliard School – New York- 2010-2013
Reviewed and revised teaching fellow curriculum, resulting in a 17% improvement in program effectiveness.
Facilitated workshops for administrative and teacher development, achieving a 20% increase in participant satisfaction.
UNIVERSITY/TEACHING EXPERIENCE
Grading Panelist for Juries, Huston-Tillotson University -Austin, Texas May 2019- Present
Provided seminars and promoted experiential exchange, resulting in a 30% increase in student participation.
Non-Major Voice Teacher, University of Texas at Austin - Aug 2017- Present
Taught weekly individual lessons, achieving a substantially improved student performance.
Student Consultant for Collaborative Piano Department, University of Texas at Austin - Aug 2017 - Present
Assisted in the selection of repertoire for piano majors, resulting in a 20% improvement in collaborative performance practices.
Private Studio, Blackburn Music School – Houston, Texas – Jan 2013 – 2016
Assisted in preparation for TMEA auditions, with successful students advancing to All-State.
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