Customer Service Sales Associate
Resume:
As a dedicated Financial Services Associate, I am deeply committed to
delivering exceptional client service and possess a robust background in cash management, credit, investment, and wealth protection. My aim is to harness my skills and extensive experience to contribute to the Imperial Service Team's success at CIBC Bank. With over nine years of rich experience in banking and sales management, I am a dynamic and self-motivated professional, driven by a passion for understanding and prioritizing client needs. At the heart of my professional prowess is a proven track record in customer service excellence, building strong partnerships, and engaging in effective communication—all of which have been instrumental in maximizing customer satisfaction and driving results.
WORK E X P E R I E N C E
VAN DOME
JEWELRY INC
Jan 2022 - Present
Toronto
SALES ASSOCIATE/CASHIER
• Elevated store revenue
• Boosted customer loyalty
• Provided exceptional customer service,
fostering increased satisfaction and customer
loyalty.
• Implemented dynamic sales strategies,
significantly elevating store revenue.
• Supported senior management in the
application of store policies to ensure
streamlined operations.
Tommy Bahama
Jan 2022 - Present
Toronto
SALES ASSOCIATE/CREW
• Delivered expert product guidance, enhancing
customer satisfaction and boosting sales
performance.
• Cultivated strong customer loyalty by
providing outstanding service and personalized
attention.
• Enhanced customer satisfaction levels
• Cultivated strong client relationships
• Boosted sales with expert product guidance
University of
Toronto's Book
store
May 2022 - Sep
2022
Toronto
CUSTOMER SERVICE CLERK
• Efficiently manage SKU data entry,
maintenance, and updates within the product
database.
• Execute the creation, submission, and follow-
up of purchase orders with precision.
• Skillfully generate and process invoices,
contributing to seamless financial operations.
• Promptly handle product returns and
markdowns, maintaining up-to-date inventory
levels.
• Provide comprehensive support for offsite
sales and events, including venue coordination,
product readiness, marketing material
development, visual merchandising, and order
processing.
• Proactively engage in special projects and
additional duties to drive business objectives.
• Efficiently processed invoices, returns &
markdowns for inventory control
Mellat Bank
Jan 2016 - Dec
2019
Mashhad, Iran
FINANCIAL SERVICES ASSOCIATE
• Partnered with Financial Advisors to support
high-value clients in securing their financial
futures and business setups.
• Provided comprehensive administrative and
client support, identifying and pursuing
business growth opportunities.
• Leveraged expertise in cash management,
credit, investment, and wealth protection to
address client inquiries and provide accurate
information.
• Engaged with clients to understand their
financial goals, collaborating with Financial
Advisors to develop tailored solutions.
• Acted as a problem solver by listening
attentively to client concerns, taking
accountability for resolving issues, and
consulting with team members when
necessary.
• Identified & pursued growth opportunities;
provided client support
• Addressed inquiries with cash, credit,
investment & wealth expertise
Organized client files, scheduled appointments,
and maintained team schedules to enhance
productivity and uncover new business
opportunities.
Mellat Bank
Jan 2012 - Dec
2016
Mashhad
CLIENT SERVICE REPRESENTATIVE
• Managed client transactions and inquiries
with a focus on providing exceptional service
and support.
• Assisted clients with account management,
credit applications, and investment inquiries.
• Developed strong relationships with clients,
enhancing their banking experience through
personalized service and attention to detail.
• Collaborated with team members to
streamline processes and improve service
delivery.
COURSE
Canadian
Securities
institute
Jun 2024 - Present
CANADIAN SECURITIES COURSE
E D U C ATION
BACHELOR
Azad University / Mashhad /
2014
Public Administration
S K I L L S
Cash Management
investment strategies
Credit Analysis
Wealth Protection
Client Engagement
Problem Solving
Organizational Skills
Team Collaboration
Strong Communication
Proficient in MS Office Suite
L I N K S
linkedin.com/in/fereshteh-kheir
abadian-218190232
Linkedin:
L A N G U AGES
English
Persian
F K
F E R E S H T E H
K H E I R A B A D I A N
S A L E S A S S O C I ATE
Bayview Avenue, Toronto,
Canada
fereshtehkheirabadian@g
mail.com
Contact this candidate