Customer Service Data Entry

JAYLIN FRANKLIN

fort lauderdale, United States

***************@*****.*** / 305-***-****

SUMMARY

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

SKILLS

• Check processing

• Drawer management

• Order coordination

• Data entry proficiency

• Customer inquiries

• Refund handling

• Time management

• Payment collection

• Payment processing

• Attention to detail

• Product merchandising

• Cash handling

• Calm demeanor

• Cultural awareness

• Customer focus

• Customer relationship

management (CRM)

• Cash management

• Cash handling expertise

• Cash register operation

• Basic math

• Product knowledge

• POS system operation

• Reliability and

punctuality

EXPERIENCE

Customer Service Cashier / greenwise market - Fort Lauderdale, FL 07/2021 - 12/2023

• Provided excellent customer service by helping customers locate items they were looking for.

• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

• Received payment by cash, check, credit cards, vouchers or automatic debits.

• Ensured that all areas of the retail floor were properly stocked throughout each shift.

• Scanned items and checked pricing on cash register for accuracy.

• Balanced cash drawers at the end of each shift.

• Addressed customer questions and concerns regarding products and services.

• Processed customer payments quickly and returned exact change and receipts.

• Adhered to social distancing protocols and wore mask or face shield.

• Maintained work area and kept cash drawer organized.

• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

• Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

• Greeted customers and responded to informational requests.

• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

• Provided information on company policies, warranties, guarantees, financing options and other related matters.

• Checked personal identifications during alcohol and tobacco sales.

• Complied with all health and safety regulations while performing job duties.

• Welcomed customers, offering assistance to help find store items.

• Processed credit card transactions accurately and efficiently.

• Answered customers' questions and provided information on store procedures or policies.

• Answered phone calls to assist customers with questions and orders.

• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

• Refilled and rotated items on shelves to maintain well-stocked inventory.

• Assisted co-workers with tasks as needed to ensure smooth operations of the store.

• Organized items purchased by customers according to their type or size for easy retrieval during checkout.

• Assisted customers with locating merchandise within the store.

• Kept check-out areas clean, organized and well-stocked to maintain attractive store.

• Maintained cleanliness and presentation of stock room and production floor.

• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

• Achieved cost-savings by developing functional solutions to problems.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Operated equipment and machinery according to safety guidelines.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Operated a variety of machinery and tools safely and efficiently.

• Managed inventory and supplies to ensure materials were available when needed.

• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Recognized by management for providing exceptional customer service.

• Identified needs of customers promptly and efficiently.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Conducted testing of software and systems to ensure quality and reliability.

• Maintained updated knowledge through continuing education and advanced training.

• Managed household errands and other essential duties.

• Assisted with customer requests and answered questions to improve satisfaction.

• Completed routine maintenance and repair.

• Worked effectively in team environments to make the workplace more productive.

• Utilized various software and tools to streamline processes and optimize performance.

• Processed returned merchandise by strictly following store return and exchange procedures.

• Built loyal clientele through friendly interactions and consistent appreciation.

• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

• Offered customers carry-out service at completion of transaction.

• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Maintained current knowledge of store promotions to highlight sales to customers.

• Built and maintained productive relationships with employees.

• Recommended, selected, located, and obtained products to meet customer needs.

• Collected credit card and cash payments to complete transactions for customer orders.

• Counted and balanced cashier drawers.

• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

• Resolved customer complaints in a professional manner.

• Processed credit card, EBT and gift certificate payments in electronic computer systems.

• Followed established loss prevention procedures when dealing with suspicious customers or activities.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

• Performed opening and closing procedures including counting cash drawers and preparing deposits.

• Informed customers about product pricing and answered questions regarding products and services available in the store.

• Verified that all coupons were valid prior to processing them into the system.

• Informed customers of in-store promotions or pricing specials.

• Greeted customers promptly and responded to questions.

• Maintained accurate records of transactions using the point-of-sale system.

• Greeted customers and provided friendly customer service.

• Operated cash registers to process payments for goods and services.

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