Customer Service House Staff
Resume:
Stephen Joyce
Nashville, TN *****
*************@*****.***
• Effectively motivated, trained, developed, disciplined, all back of the house staff. Have a background in operations, sales, management, and customer service. With over 10 years of leadership experience, & over 20 years restaurant experience. Very comfortable and experienced in both front of the house and back of the house. Creative problem- solving experience; a diligent, outgoing, and patient manager. Proven successful trainer & staff developer in both BOH and FOH Work Experience
Electrical Apprentice
It's Electric - Nashville,
TN January 2023 to Present
• Lead electrician’s helper.
• Installing new light fixtures
• Replacing entire fuse, panels for code qualifications
• Met code qualifications for additions, remodels, and new buildings Electrician Helper
A & F Electric - Nashville, TN
January 2021 to December 2022 wiring houses, setting up new receptacles, troubleshooting problems
Installing new light fixtures
Replacing entire fuse, panels for code qualifications
Met code qualifications for additions, remodels, and new buildings Qualified Driver & Daily Driver
United Parcel Service - Nashville,
TN January 2019 to December 2021
Delivered and picked up packages throughout many routes
Provided custom services that align to commercial clients’ needs
Resolved issues with large corporate pick up customers
Pre-loaded packages, resolved escalations
Got everything completed in a timely manner without incident Lead Bartender, Mixologist, Banquet Sales
Big River (Rock Bottom Brewery) - Nashville,
TN January 2011 to December 2018
Developed and executed training plans for employees
• Supervised employees and operations during events to ensure efficiency and customer satisfaction
• Secured the sale of festival and banquet events
• Executed high volume sales when only rooftop bar downtown
• Help transition Big River into Rock Bottom
Cook, Server, Head Kitchen Manager, FOH Assistant Manager, & AGM Demos' Restaurants - Nashville, TN
January 1998 to December 2011
• Developed new training methods and oversaw their successful implementation
• Responsible for inventory control and adjusting supply levels based on specials, events, & overallbusiness flow
• Monitored cash flow and maintained daily profitability. While minimizing waste.
• Ran all BOH operations including all hiring, training, training schedules, salaried & hourlyweekly schedules, production pars, inventory, events, equipment maintenance, food cost, & overall organization.
• Trained the majority of all the BOH manager trainees at multiple locations.
• Trained the majority of the FOH management trainees during their 4 weeks of kitchen training formultiple locations.
• Managed multiple BOH locations during high volumed events. Overseeing BOH operations whenevercatering both in house & at catering events.
• Executed BOH training at new store openings for both hourly & salaried staff. Manager
Chili’s - Murfreesboro, TN
January 2006 to December 2008
Supervised daily operations
Responsible for onboarding employees and professional development
Fostered a culture of respect and hard work while mentoring and encouraging others Efficient at all opening, and closing responsibilities and duties Assisted and oversaw all inventory at end of the month.
Proper cash out, deposits, and safe drops
0311 Infantry Rifleman
United States Marine Corps - Jacksonville,
NC January 2000 to December 2004
• 0311 Infantry Rifleman
• Education
• Executed and learned Leadership qualities, and skills
• Solved various problems in the heat of battle
• Problems solving overcoming fortified positions
Education
Associate of Arts
Motlow State Community College
2004
Diploma
Cannon County High School High School
2000
Skills
• Asset Management
• continuously increased Sales management development/scheduling FOH & BOH Resulting in continued growth of sales & management
• Management
• Operations
• Training
• Event Planning & Execution insured customers, satisfaction, and enjoyment.
• Food service management
• Hospitality management
• Cooking
• Serving
• Bartending
• Supervising experience
• Cash handling
• Events management
• Leadership
• Customer service
• Training & development
• Mentoring
• Kitchen Management Experience
• Food Safety
• Profit & Loss
• Inventory Control
• Restaurant Management
• Catering
• Hospitality
• Fast casual experience
• Food service
• Pricing
• Cost control
• Driving
• Team management
• Micros POS
• Restaurant management
• Communication skills
• Restaurant experience
• Team development
• Military
• Culinary Experience
• Sales
• Continuous improvement
• Conflict management • Profit & loss
• Kitchen management
Certifications and Licenses
TABC Certified
Bartender License
Driver's License
ServSafe
F Endorsement
Electrician Apprentice
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