Real Estate Customer Service

AMY FUQUA

***.**************@*****.***

Gallatin, TN 37066 615-***-****

To seek and maintain a full-time position that offers professional challenges utilizing people skills, excellent time management and critical thinking skills. KNOWLEDGE

• Nashville State Community College magna cum laude May 2021 Paralegal Studies, A.A.S. GPA 3.76, ABA Accredited ● Dean’s List ● Certified in Westlaw Research ● Certified NSLT, National Society for Legal Technology for E-Discovery ● National Society of Leadership and Success

• TREES, Real Estate License, June 2015 ● Real Estate Designations: ABR (Accredited Buyers Representative), SRES (Senior Real Estate Specialist), RCD-S (Real Estate Collaboration Specialist- Divorce), SRS (Seller Representative Specialist)

• State of Tennessee Notary Public, Expiration 12/2027

• Medical Terminology, 11 years Medical Transcription, Eight years medical billing/coding SKILLS

• Retail – Visual Merchandising, mixing paint for customers, point of sale, returns, Lawn and Garden Dept., Unloading trucks, pricing merchandise, assisting customers, maintaining flowers/plants, potting plants, help with inventory

• Customer Service – Problem solving, empathic listening, resourcefulness, conflict resolution.

• Sales – Identifying needs, overcoming objections, use strong analytical and critical thinking skills to develop effective solutions for challenging situations, Presentations.

• Administrative - Demonstrate strong organizational and time management skills while managing multiple projects, MS Office, Westlaw, CRM, Dotloop, Data Entry, Dictation/Transcription ABILITIES

• Real Estate (Self-employed) - Multi-million-dollar sales years, Write and negotiate real estate contracts, Prepare Market analyses, Market homes, Educate client on finance options.

• Medical/Insurance billing, coding, and collections for hospitals, doctor offices, and durable medical equipment. Worked on insurance denials and corrected billing errors with commercial insurance companies, private payors including claims to Medicare and Medicaid for review and hearings. Electronically filed claims to Medicare and downloaded payments, posted monies and adjustments to patient accounts. Assisted the customer service department doing intake for equipment orders, verified, and acquired insurance authorizations.

• Transcription high volume doctor office 40+ patients per day; Patient notes, surgeries, office visits, memorandums, and letters.

• Legal research and writing, Demand letters

WORK EXPERIENCEs

Sales: April 2024 – Present: ACE Hardware – Hendersonville, TN (Part-Time) June 2015 – Present: Benchmark Realty, LLC – Hendersonville, TN Luxury Homes International – Franklin, TN

Exit Real Estate Solutions – Hendersonville, TN

Legal: November 2023 – January 2024: Morgan and Morgan Law Firm August 2019 – May 2021: Nashville State College – ABA Accreditation Paralegal Studies Medical: 2005-2016 Medical Transcription -Dr. Raymond Wesley, MD

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