Front Office Medical Support

Lazaro G. Angulo

San Diego, CA *****

********@*****.***

213-***-****

Summary:

Presently working for a large health care company as a Medical Support Reimbursement

Specialist/Coordinator; I work alongside the Center Operations Director making a positive difference in

the patient experience and quality of care.

Objective:

Pursuing a career where personal growth with satisfaction, initiative, responsibility, professionalism, and

high-level of patient care can be implemented.

Professional Experience:

AZ Medical

Medical Support Reimbursement Specialist/Coordinator Aug 2017 – Present

Perform clerical and administrative duties. Call insurances to get coverage information for patients, then

give patients the results. In addition, contact specialty pharmacies and HCPO offices.

Obtain authorizations for patient referrals to specialists. Advise physician if authorizations request is

denied.

Maintain records of referrals, process and mail reports to employers and insurance carriers.

File reports in patient’s medical chart. Review and process all charges.

Create daily and monthly billing/and scan reports.

Assist front office personnel by answering telephones, registering patients, and discharging patients.

Meet deadlines for work assignments and communicate supervisor of work status and progress.

Communicate and cordially work with other staff to ensure efforts are coordinated and a high-quality of

service is provided.

AV Party Rentals

Medical Receptionist Jun 1998 – Aug 2017

Hired for Medical Administration at Office. Worked in the front office, checking in patients, collecting

co-payments, answering multiple phone lines.

Petsmart April 1994- May 1998

First job with Customer Service Relations. Helped organize the store, helped customers with any

questions or concerns. Help at Check out.

Personal Strengths:

Fluent in English and Spanish

Training CPT/ICD-10-CM/Referrals/Claim Forms/EOB’s/Electronic Health Records

Microsoft Word/Excel/ 60 WPM

Dependable/Ready for the Challenge/Highly Motivated

Quick Learner/On Task/Adaptable/Willing to Travel

Excellent Communicator/Ask Questions/Problem Solver/Solution Finder

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