Sales Customer Service
Resume:
Matthew L. Nowlin
Indianapolis, IN 46260
**********@*****.***
Summary of Qualifications
Superior selling ability with a proven track record of achieving results within a complex and highly competitive marketplace.
Proven field underwriter with skills to achieve growth and profitability objectives
Very effective at establishing genuine rapport with agents, prospects and clients utilizing comprehensive product knowledge, familiarity with diverse cultures and personalities to quickly define needs and recommend appropriate solutions.
Confident, articulate, professional speaking abilities. Team leader and team player
Professional Experience March 2007 – Present Motorists Insurance Group
District Sales Manager – Northwest Indiana
Effectively manages a sales territory achieving profitability and production goals of $7,000,000 in new business to the company.
Skilled at building and maintaining agency and producer relationships ensuring our “pick of the best” new business opportunities.
Evaluate, inspect and underwrite new commercial business submissions and extremely effective in assisting the agent in sales proposals and prospecting interviews which resulted in new sales and solid business relationships.
Consistently apply judgment in the evaluation of new business submissions, ensuring adherence to underwriting guidelines, and appropriately pricing based on the individual risk characteristics.
Responsible for building a solid agency force within the district and representing the company at tradeshows, industry events and providing training where needed.
Provide superior service to all agents, internal and external clients by managing the overall service team with a commitment to personal accountability, quality results and effective teamwork.
April 2004 – March 2007 Tobias Insurance
Senior Account Executive – Indianapolis, IN
Called on middle market prospects of all types especially those within the construction, trucking and environmental areas bringing $1,900,000 in new business to the agency.
Was effective in providing excellent service, consultative solutions and exceeding expectations to develop programs that fit my clients’ business needs resulting in new business sales and cross selling successes.
Assisted my clients with effective risk management solutions including development of safety policies, risk transfer language and claims reviews which improved operating results.
Was very effective at building and maintaining client and prospect relationships leading to excellent retention of existing business.
August 2003 – April 2004 Neace Lukens Insurance
Senior Account Executive – Indianapolis, IN
Called on middle market prospect with premiums larger than $100,000.
Focused on opening, building and maintaining relationships with prospects, uncovering needs and providing effective risk management solutions.
Was accountable for superior customer service for both internal and external clients and prospects and effective leadership of internal service team.
Was responsible for building a profitable book of business generating revenue to the agency.
July 2000 – August 2003 Liberty Mutual Group
Business Sales - Senior Account Representative
Business Sales – Account Representative
Business Sales – Sales Associate
Consistently sold above quota in all periods, bringing over $5,300,000 in new business to the company.
Was very effective in targeting and opening large accounts with total premiums of over $250,000 offering creative risk management and transfer programs including large deductible, retrospective or dividend plans.
Recognized in every quarter since January 2001 and promoted twice as a result.
Was highly successful in opening and maintaining relationships with prospects and clients, focusing on needs and providing effective risk management solutions resulting in steady growth and maintenance of current book of business.
Focused and successful at exceeding management and client expectations resulting in solid retention rates and internal promotions.
Prior Professional Experience
9 years of progressive banking and financial management and outside sales experience including:
Bank Management - Performed as a branch sales and banking center manager for large retail banking company
Commercial Lending – Small business commercial lending for regional bank responsible for selling bank lending products and relationships.
Credit Analyst – analyzing and evaluating credit worthiness of commercial clients and prospect to determine ability to repay commercial lending obligations.
Senior Account Executive – Effective at profiling new prospects and developing referral opportunities. Instrumental in contributing to the overall performance of the organization attaining a 63% increase in sales.
Training and Education
Currently completing coursework for CRIS designation
Dynamics of Selling – Company and Agency Management, 2010
CPIA designation achieved in 2008
Dynamics of Selling, 2002
Liberty Mutual Sales Associate Program, 2000
Liberty Academy Graduate, 2001
Omega Commercial Credit Training Program, 1996
Bank One Management Training Program, 1993
BS in International Studies and Economics
Saint Joseph’s College, Rensselaer, IN. May, 1992
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