JAMES MacELROY
Philadelphia, PA 19135
*********@***.***
Summary: An experienced Technology Engineer with extensive domestic and international operations, engineering, software, marketing. Industry experience in radar, digital cable TV, telecommunications and the US Air Force.. Areas of expertise include:
Organization Requirements Analysis
Technical Expertise Training and Direction
Customer Relations Computer Proficiency
PROFESSIONAL VERIZON, West Chester PA 2011 - Present
EXPERIENCE:
Field Service Technician
Install FiOS service in customers’ homes. Analyze the location for
optimum placement of ONT, taking into consideration; power, grounding,
phone lines, cable and other utilities. Climb telephone polls for fiber-drop
Installation. Teach customer on use of set-top boxes and router.
Real Estate Investor, self-employed 2006 - 2011
Purchase, rehab, rent and resell single-family homes in the greater
Philadelphia area. Consult on PC and Mac computers.
HILL-FREEDMAN MIDDLE SCHOOL, Philadelphia, PA 2002-2006
Teacher, Technology Leader (TTL)
Designed, planned and implemented Technology curriculum for sixth, seventh, and eighth grades. Responsibilities included maintaining the technology infrastructure of the school, including the Web Server, Apple OS X server, Administration servers as well as training and supporting the teachers and students in all aspects of the schools’ available technology.
VIVID CORPORATION 2001-2002
Operations/Customer Management
Integrated the first Nationally Authorized Video-on-Demand (NAS/VOD) system. Position required: assembling of test HE; assisting in installation and integration of VOD equipment with the customer’s Headend; coordinating technical requirements between third-parties (billing, content provider, HITS (Headend-in-the-Sky), Motorola. Also tracked and corrected problems and performed system upgrades.
MOTOROLA (General Instruments), Horsham, PA 1998-2001
Applications Engineer, Marketing
Provided technical expertise to sales/customers in the digital cable TV industry. Designed digital Headends (HE) based upon customer requirements. Provided training and updates at SCTE conferences. Acted as Project Manager for small cable operators. Coordinated virtually all-technical requirements of various trade shows including NCTA; Western Cable Show; SCTE Show; East Coast Cable Show.
Designed inter-department key flow process for digital access controller (DAC) software. Departments included: Manufacturing; Operations; Field Engineering; Marketing and Program Management.
Organized all digital cable TV demos for MCTA show including: 30 DCT demo; Modular Processing System (MPS) Headend (HE) which was controlled by a Digital Access Controller (DAC); High Definition (HD TV); DCP. Managed in such a way so as to pull together on only a two-day setup.
METROLOGIC INSTRUMENTS, Blackwood, NJ 1995-1998
Scanner manufacturer
Applications Engineer
Provided technical sales support for the HoloTrak revolutionary bar code scanner. Represented company at trade shows. Collaborated with engineering to develop customized products. Trained customers and VARs in product operation. Performed site surveys and supported installations. Approved applications for industrial scanner line.
QUAD SYSTEMS, INC., Horsham, PA 1994-1995
Manufacturer of Surface Mount Technology
Applications Engineer
Specified, designed and monitored manufacture and acceptance of equipment of customer specifications.
Developed and implemented a Departmental administrative database.
Designed a cross-reference parts matrix.
Wrote manufacturing procedures for automatic manufacturing equipment.
TELESCIENCES CO SYSTEMS, INC., Moorestown, NJ 1992-1994
Telecommunications Manufacturer
Customer Support
Provided customer sales support services at the Technical Assistance Center. Performed trouble shooting and corrective action on UNIX based systems.
Developed and field-tested a subscriber rating system in Argentina.
AYDIN VECTOR, Newtown, PA 1990-1992
Computer systems manufacturer
Engineering Technician
Performed trouble shooting and testing down to the component level.
MAGNAVOX, INC. Philadelphia, PA 1983-1990
Engineering Technician
Supported Senior Engineer in the design of 88020 printed circuit boards. Wrote assembly code in “C” to debug microprocessor memory board. Trained with SIGNAAL, the Magnavox Dutch affiliate, on STIR radar system.
United States Air Force
1978-1981
Weapons Control Systems Technician
Maintained radar and infrared weapons systems on the F106 Fighter/Interceptor.
EDUCATION: HOLY FAMILY UNIVERSITY, Philadelphia, PA
Credits towards a Masters in Education
Bachelor of Science in Electrical Engineering Technology
SPRING GARDEN COLLEGE, Philadelphia, PA, 1992
Associate Degree in Electrical Engineering Technology
Penn State, Ogontz Campus, Abington PA, 1984
CERTIFICATION Enrolled in a Microsoft Network Certification program.