Customer Service

a Marshall

**** *. ******** **

Allentown PA. ***01

Cell 803-***-****

OBJECTIVE To obtain a career in Corporate Management

PROFILE OF QUALIFICATION

A customer service professional with 4 years management experience. An organized detail oriented team player who provides exceptional customer service support. Works effectively in a fast–past environment by prioritizing tasks to meet deadlines. Excellent follow-through skills; communicates effectively with all levels of business and management.

TECHNICAL EXPERIENCE

Knowledgeable in the use of MS Office software.

Knowledgeable in the use of Power Points and Excel.

Knowledgeable in conducting internet related tasked.

Knowledgeable in conducting online research methods.

Typing 60 W.P.M

EXPERIENCE

Customer Service Representative

Vonage Holding USA

Holmdel NJ

2006 to Present

• Assist customer with account issues, and handle customer billing.

• Establish, maintain, process, emails, correspondence and other documents

• Assist agents and customers with escalated issues as a customer service supervisor.

Customer Service Representative

Rent Way

Columbia, S.C

2003 – 2004

• Assist customer with purchases.

• Assist customer with account issues, and handle customer billing.

• Establish, maintain, process, files, correspondence and other documents.

• Arrange for delivery of customer purchases.

Loan Operation Officer

Resource Bankshare Mortgage Group

Columbia S.C.

2002 - 2003

• Establish, maintain, process, files, correspondence and the other document.

• Assisted clients with escrow accounts.

• Responsible for general correspondence, case openings, and various reports.

Manager

Ashley Stewart Company

Columbia, S.C.

2000 – 2001

• Managed a staff of 10 employees.

• Responsible for opening and closing of store.

• Assisted customers with purchases.

• Prepared employees’ weekly schedules.

• Resolved customer dispute

References Available Upon Request

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