Social Media Customer Service
Resume:
Megan B. Cunningham
*************@*****.***
Professional Experience
Town of Branford
Canoe Brook Center: Branford’s department for residents over 60 years old, providing activities, trips, social services, and educational programs designed to keep seniors informed, engaged, and socialized. Program Assistant Sept. 2021- Present
● Create, develop, promote new activities; introduced 12 new programs in past 18 months
● Advance and grow membership of existing programs; responsible for 55% increase in membership
● Manage social media, public relations, and customer outreach resulting in 70% increase in social media traffic
● Handle sensitive and confidential information for Social Services clients
● Responsible for fiscal operations including purchase orders through MUNIS, daily deposits, and check requests
● Determine best programs for individuals and guide them to register for functions/programs best suited for them
● Assist with content design, preparation and distribution of Canoe Brook newsletter
● Manage daily office functions under the direction of Department Director
● Provide client services, led tours for prospective members, answer questions and concerns from the public Parks and Recreation Department: Branford’s hub of activities for thousands of families, ages birth to adult. Administrative Assistant Sept. 2014-Sept. 2021
● Successfully solve problems for both the public and support staff
● Proofread all outgoing literature
● Co-wrote history of Department for Town’s 375th Anniversary publication distributed town-wide
● Design event and program flyers
● Write grant narratives (i.e. awarded $7,000,000 grant for Foote Park)
● Pursue grants for department programs
● Teach and manage KinderKamp, the Department’s summer preschool camp experience Aquatics Supervisor Oct. 2007-Sept. 2014
● Train, schedule, recruit, and supervise lifeguard staff, growing staff from eight to 25 guards and 12 instructors
● Instructor to over 1,000 swimmers, age infant through adult, per American Red Cross water safety program
● Schedule, supervise and staff lessons year-round for programming serving over 400 families annually
● Maintain OSHA-compliance for Town aquatic facilities and beaches
● Maintain staff’s certifications and training per Red Cross protocols
● Created Town Aquatic Emergency Action Plan procedures, still currently enforced Board of Education: Branford Public education system serves approximately 2,850 students K-12th grades. Special Needs Paraprofessional April 2007-June 2014
● Provide emotional, physical, and educational support for children with intellectual and physical challenges
● Maintain testing criteria for individual students
● Collaborate with teachers to socially integrate special needs students into classroom
● Assist students’ physical therapists and occupational therapists 2
Freelance Writing Experience
SwiftCricket Marketing, LLC, Southbury CT
Writer
● Corporate press release writer and designer
● Website content editor, writer
Globe Pequot Press, Guilford CT
Proofreader, Manuscript Editor
● Format print books for online reading platforms
● Edit manuscripts per Chicago Manual of Style
● Proofread for grammar, typos
● Fact-check author information
The Sound Newspaper, Branford CT
Writer
● Weekly columnist
● Features writer
Shoreline Publishing, Guilford CT
Editorial
● Arts Editor
● Features writer
● Editorial Assistant
Team Marketing, Middletown CT
Writer
● Advertising copywriter
● Radio content writer
Skills Summary
Office Management Writing Technical
Daily financial reports Grant narratives Publisher Fiscal year finance reconciliation Research Word
Inventory management Email outreach RecTrac
Staff support Copywriting MyRec
Client services Editing MUNIS
Training Press releases Excel
Problem solving Poster/flyer design Outlook
Monthly newsletters Photo editing
Social Media Content
Education
Albertus Magnus College, New Haven CT
Bachelor of Arts, Communications
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