Customer Service Sales Representative
Resume:
Ashley Davis
Collections Representative
Chesapeake, VA 23323
*****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Representative
Life Protect 24/7 - Norfolk, VA
February 2019 to Present
Taking inbound calls and turning customers looking for other services into our customer. Identifying health concerns that would best fit customer with our product, transferring calls and handling escalated calls.
Order Services Representative/Quality Supervisor/Customer Service Associate QVC/HSN Inc. - Chesapeake, VA
October 2017 to Present
Monitor Order Services associates' calls to be sure that they are meeting company policy, giving customer correct information, and not compromising any personal information that customers trust the company with.
Review calls and give team members feedback for improvement Take inbound calls to place orders for customers when calls are backed up in any areas Assist customers in tracking orders shipped by USPS mail as well as UPS Process replacement orders
Assist customers in applying for the credit services that QVC officers Suggestive sell products that may meet the needs of someone who is looking for a product that we may be out of
Develop coaching plans for associates who consistently receive poor call reviews and complaints• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
Collections Representative
New Generations Federal Credit Union - Richmond, VA February 2015 to March 2019
• Made and received high levels of calls in a fast-paced environment
• Efficiently navigated work queue in attempt to bring delinquency down by handling most severe accounts first.
• Helped customers find solutions to ensure they bring accounts current or as close to current as possible.
• Processed garnishments, prepared delinquent notices and warrants in debt and prepare files for court garnishments.
• Skip traced with the intent of locating delinquent individuals' assets that may be garnished.
• Prepared and explained monthly charge offs and documented what steps to take in recovering the debt.
Toll Collector Supervisor
Caliper Inc - Richmond, VA
September 2007 to March 2018
• Supervised toll collectors to ensure traffic ran smoothly.
• Answered telephones and handled complaints.
• Performed daily audits on funds in safe deposit box.
• Maintained any system errors ensuring lanes run accurately. Shift Manager
Wendy's - Richmond, VA
June 2009 to April 2016
Leading crew to serve quality food at a fast pace to satisfy customers Reaching speed of service goals for lunch hours
Putting in Truck Order and submitting it for District Manager review for store product Rotating stock (First In First Out) when putting away truck Cleaning store to meet sparkle inspections'
Preparation of food and line setup for opening of restaurant Cleaning and food count for closing of restaurant
Making cash deposits into safe
Verifying cash tills before and after crew members begin/end their ships Ordering uniforms to ensure store dress code can be met by every employee Client Services Manager
First Virginia Bank - Richmond, VA
June 2011 to February 2015
• Trained employees on cash drawer operations.
• Motivated staff to deliver prompt, accurate, and excellent customer service.
• Ensured all front-line functions and security procedures were correctly performed in accordance with established polices and standards.
• Maintained an up-to-date and comprehensive knowledge on all Credit Union products and services that are handled or promoted by service representatives. Education
Certificate
Tidewater Community College - Chesapeake, VA
May 2020
High school or equivalent
Chesterfield Comm - Chester, VA
September 2007 to June 2009
Skills
• Collections
• Organizational Skills
• Billing
• Management
• Call Center
• Computer Skills
• Microsoft Office
• Receptionist
• Communications
• Sales
• Inside Sales
• Quality Inspection
Assessments
Inside Sales — Highly Proficient
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Leadership
• Collaboration
• Communication
• Handling Pressure
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