Customer Service Mortgage Loan
Resume:
DaVonna Walker
Cedar Hill Texas 75104
Cell: 972-***-****
Career Summary
Business Professional offering 15 years of experience in operations, production, & customer service. Detailed knowledge of systems and procedures as well as excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on deliverables with an emphasis on expedited customer relations, professionalism, and integrity. Professional Experience
Body Goals Studio LLC
Business Owner Mar 2016 - Oct 2018
Pacific Union Financial
Submission Specialist Mar 2014 – Jan 2016
• Review all documents for FNMA/FHA/CNV/USDA/VA loans
• Make sure all docs-out files in properly evaluated with the QC checklist
• Ensure data integrity and file analysis for underwriter review
• Interaction with brokers to ensure documentation is complete and/or the ability to use the LOS to verify borrower information
• Prepare other documentation in the loan package such as verification of deposits, bank statements, Verification of Mortgage/Rents, Credit Supplements and Utility bills
• Correspondence with Underwriters and Jr Underwriters to complete tasks to ensure Company’s overall customer service and maintain loan quality
• Remain current and compliant with company processes, procedures and requirements
• Reviewed and prepared LE’s and Initial Disclosures
• Provide cross training to manager and peers to ensure continuity in the case of an unplanned absence or other work interruption
DaVonna Walker
3019 Pine St.
Dallas TX. 75215
Cell: 972-***-****
Recovco Mortgage
Mortgage Loan Opener Feb 2013- Mar 2014
• Supports the internal stakeholders mainly in the Underwriting and Funding departments by striving to exceed standards with data accuracy, proper loan representation and adherence to company lending standards.
• Engages internal loan origination systems to balance loan file integrity in both a soft and hard form.
• Applies company Quality Control standards and checks to all probable to fund loan files. Wells Fargo Bank
Mortgage Loan Specialist May 2012- Feb 2013
• Timely and clear communication with customers, HMC's, settlement agents, brokers, and other counter-parties to obtain missing information and documentation for the loan file
• Obtaining and possibly clearing some approval stipulations
• Submitting loan file to underwriting for review
• Ensuring all compliance and underwriting guidelines are met
• Entering loan information into the system
• Prioritizing and/or managing assigned pipeline to meet anticipated closing date and performance metrics
• May provide guidance and training to other Mortgage Processors DaVonna Walker
3019 Pine St.
Dallas TX. 75215
Cell: 972-***-****
Bank of New York (BNY) Mellon
Mortgage Loan Reviewer Jan 2011 - May 2012
• Reviewed and processed mortgage documents to ensure all loans correspond with information uploaded to an access database.
• Effective in stressful situations on large file pulls for clients that have sold loans to another company
• Maintained efficient office procedures, record-keeping, by effectively pulling files according to the term digit and last name.
• Processed filing batches in a timely manner.
• Outsourced with brokers and Loan Officers to efficiently move loans from one queue to the other.
Bank of America
Lockbox Extraction Specialist Apr 2008 - Nov 2010
• Initiated actions to insure optimal response times and service levels; handle escalated matters; on all client accounts.
• Completed payments for all major accounts, and maintained strong reliable work ethic
• Separated all invoices mailed in by all major companies; and processed specific accounts on Opex scanner
• Processed approximately 1500 invoices manually through an access database daily. SDS Processing
Loan Reviewer Aug 2007 - Mar 2008
• Managed all aspects of location and cultivation of new loans. Analyzed credit information; and closing various types of consumer loans.
• Action-oriented, focused on solving immediate problems
• Processed loans daily for loans that have been approved or denied and provided an explanation to each customer.
• Verified customer information such as work history, rental history and mailed out daily invoices to our clients.
DaVonna Walker
3019 Pine St.
Dallas TX. 75215
Cell: 972-***-****
Education
James Madison High School, Dallas, Texas 2006
H.S. Diploma, [Major]
Cedar Valley College 2014
Associates Degree / Business Admin.
Skills
• Internet Explorer
• Back and Front Office Operations
• Microsoft Word, Excel, PowerPoint and Office
• Data Entry and 10-Key
Contact this candidate