Customer Service Social Media

Stacey M Wilkinson

**** ********** **** ****** **** 44455 330-***-**** ***************@*****.***

Education University of Mount Union

Bachelor of Arts

Major: Marketing

Minor: Communications

Computer Experience/Transferable Skills

Paint, Microsoft Word, QuickBooks, Excel, PowerPoint, and Publisher

Customer Service

Leadership Skills

Experience

Centene Corporation January 2022- Current

Certified Pharmacy Technician

Review medication coverage requests to ensure criteria is met for coverage.

Call medical providers to obtain any necessary information.

Verify member/patient and provider information.

Fill letter templates with appropriate information to either request additional information or inform all parties of request determination.

Enter appropriate coding for prior authorization approvals.

Multisystem management/utilization.

Ensure all cases are worked and compliant with all regulations.

Maintain a high productivity and efficiency rate.

Rite Aid Pharmacy November 2017- December 2022

Certified Pharmacy Technician

Answer inbound phone calls

Review hard copy prescriptions to ensure validity and ability to be filled according to state regulations.

Process refill requests.

Count and label prescriptions.

Maintain robotic prescription apparatus.

Enter and bill prescriptions accordingly.

Assist customers with finding over the counter items.

Ring customer transactions.

Work with insurance companies to ensure proper billing.

Contact physician offices for refill requests, clarify prescription directions, and to assist with processing prior authorizations.

Make outbound calls to educate patients on vaccinations and services offered by the pharmacy.

Maintain stock in the pharmacy using a rotation process to ensure all product is used effectively and efficiently.

Prepare, administer and package covid-19 test samples.

Covington Nursing Home July 2017-November 2017

PCA – Patient Care Assistant

Assist residents with simple tasks such as retrieving items, walking, and dressing

Deliver bed ridden patients their meals

Alert the nurses and STNA’s to any need the resident may have that I was unable to assist with.

Holloway Insurance Inc. June 2016- July 2017

Receptionist

Answer inbound phone calls and route to the proper agent.

Take detailed messages including product information. i.e. vin numbers, makes and models

Check paper files and update contact information belonging to the customers.

Update database information. (AMS 360)

Technical support.

Responsible for retrieving files for agents.

Take policy payments.

Print and sort daily policy updates. Make sure they get to the proper agent.

File paper work.

Set appointments for the owner of the business. Manage both digital and paper calendars.

CashLand March 2015- June 2016

Assistant Manager

Open/Close Store, balance safe, create broker cash drawers, transfer monies in/out from/to Guarda.

Create Schedules.

Scan checks for deposit.

Track amount of new customers.

Process pawn, installment, title, and payday advance loans.

Purchase and sell merchandise.

Answer customer questions.

Stock and clean general merchandise floor.

File paper work.

AT&T Mobility August 2012- January 2015

Customer Service Representative

Establish and continue relationships with potential and current customers.

Answer billing inquiries.

Analyze customer’s accounts, calculating and comparing plans as well as make suggestions based upon the customer’s needs and usage habits.

Sales.

Technical Support.

Process payments.

Specialized account handling.

Family Vision Care of Alliance December 2011-May 2012

Social Media Technician

Responsible for the creation of social media accounts in order to increase the digital footprint for the company.

Created paper media for potential use in and out of the office.

Trained office personnel how to upkeep social media.

Arby’s Columbiana OH Store #360 May 2010-May 2012

Cashier/ General Employee

Wait on and care for the customer’s needs

Handle money in cash register drawers *in excess of $400.00

Helped to raise over $5,000.00 at Columbiana location for the Big Brothers, Big Sisters foundation; making the location number nine in the nation.

Professional Affiliations-

AMA- American Marketing Association (UMU Chapter)

-Vice President (2011-2012)

-Public Relations Executive (2010-2011)

-General Member (2009-2010)

AMA- American Marketing Association

-National Member Since 2010

-Akron/Canton Member Since 2010

AFW- Alpha Phi Omega- Honor Service Fraternity

Honors-

2019 Rite Aid Pharmacy Champion – A customer/patient nominated award for going above and beyond.

Tau Pi Phi- Marketing department Honor Fraternity.

Alpha Lambda Delta- 1st Year Honor Fraternity

Community Involvement-

Pennies for Paws- Conducted a change drive on campus to raise money for the Columbiana County Humane Society. (Raised $255.00)

American Cancer Society- Worked to inform the public about bone marrow donation and to register prospective donors.

The Big Floppy- Worked to help organize and conduct a belly flop and cannon ball contest which helped raise $500.00 for the Hugs for Haiti campaign. *Annual AMA event.

AMA is annually involved in the Relay for Life Campaign held on the University’s campus.

Alpha Phi Omega- multiple small service projects throughout the community.

Contact this candidate