Customer Service Medical Office

Roanoke, VA ***** 540-***-**** *******@*****.***

Nicole S. Wirt

Objective

I am seeking a clerical associate position that fulfills my needs and the needs of my employer. I intend to utilize both experience and special skills to ensure that the organization, myself, and most importantly, the patients are satisfied.

Experience

August 2022-July 2023.

Elevance Health (Anthem) Roanoke,VA

Customer Service Representative III

I answered phones from patients with benefit questions. I quoted benefits covered and the correct cpt codes and diagnosis codes. I called billing companies to let them know to review claims again if they were not billed right. I dealt with co insurance and deductibles, and had to calculate them. I went over claims and wrongful calculations with patients. I processed wrong claims by calling our billing department. I transferred calls to other departments if they needed them. I also helped with Medicare questions and billing. There were many times people called me directly and asked me to go over a claim or help them fix it.

July 2022 - August 2022

Jefferson Surgical Clinic Roanoke, VA

Department Float Secretary

When the main Secretaries were out, I took the Doctor’s calls for everything. I also schedule their surgeries at the office and if they could be done there I would call the hospital to schedule. I scheduled any imaging or scans. I made accounts for non patients and input their referral information and made the first appointment to come to the office. I scanned all the information we were sent into the office. I would refill any patient’s meds or send information to nurses.

April 2019 - July 2022

Carilion Clinic Family Medicine Roanoke, VA

Medical Office Associate II

As a Medical Office Associate with Carilion Clinic, I provide excellent patient care to the best of my ability. Each patient is treated with respect and I utilize good verbal and communication skills. Problem-solving skills are used daily. I am responsible for appropriately managing appointment scheduling, registration, scanning, faxing, along with other clerical duties. Successful coordination of this workload between myself and others ensures that all manner of requests are handled in a timely fashion. At all times, I promote an environment that utilizes collaboration and teamwork in an effort to provide the best possible patient experience. 540-***-**** *******@*****.***

Nicole S. Wirt

January 2017 – April 2019 Carilion Clinic Orthopedics Roanoke, VA Medical Office Associate II

As a Medical Office Assistant with Carilion Clinic Orthopedics, I was entrusted with many responsibilities. Of utmost importance, I provided excellent patient care. Additionally, I assisted with registering patients as they presented to the clinic, handled all billing of the clinic visit and provided financial assistance information. Scheduling of appointments and collecting of information to be forwarded to the nurse for triage purposes was performed daily. When required, I was able to transport patients to their treatment areas or exam rooms. Coordination and good communication skills enabled me to successfully complete each task that was expected of me.

January 2016 – January 2017

Roanoke Valley Credit Union

Roanoke,VA

Financial Officer

As a financial officer with Roanoke Valley Credit Union, I was responsible for many different areas within the bank. These responsibilities included opening new customer accounts, including savings and lines of credit, processing of cash withdrawals, and ATM deposit verification and money management. I was responsible for daily balancing of cash deposits and bank vault inventory and achieved this with a zero error rate. I examined checks for identification and endorsement. At all times, I maintained confidentiality of bank records and client information while delivering prompt, accurate, and efficient customer service. I exercised good judgment and decision making, time management, and an ability to handle multiple projects. January 2012 – December 2013.

Woods Towing

Vinton,VA

Dispatcher

As a towing dispatcher for Woods Towing, I was entrusted with many duties. I was entrusted with ensuring patient / customer satisfaction regarding all areas of their towing experience. Communication and interpersonal skills were vital in this position and I was able to excel in both areas. Specifically, I was responsible for coordinating and monitoring the dispatch of personnel to various locations, providing customers with accurate quote information, and release of vehicles when applicable. Additionally, I assisted customers with the handling of liens. I enjoyed the customer interaction that this position was able to provide. 540-***-**** *******@*****.***

Nicole S. Wirt

Education

1997-2001 Northside High School Roanoke, VA

High School Diploma

Special Licenses

Medication Assisted Training

Expires 10/1/2023

American Heart Association BLS

Expires 9/1/2023

References

References available upon requests.

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