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Port Harcourt Technical Support

Lagos, Nigeria
July 25, 2023

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Port Harcourt, Nigeria +*** (H) 090******** (C) 080********

Professional Summary

Dependable and self-motivated IT trainer with experience in providing training and support to IT tools and applications. Enthusiastic personnel with excellent reputation for resolving problems and improving customers satisfaction by collaborating with IT team to implement and maintain hardware and software systems through testing, research and troubleshooting to support business growth in a safe environment.


• MS Office Proficiency Training and development

• Change management & Client focus Report generation and analysis

• Documentation Time Management & Technical support

Work History

IT Instructor

October 2022 – date

MJ Nextwood – Port Harcourt, Rivers State

Developed and delivered comprehensive curriculum for IT courses

Provided engaging and interactive instruction to students, ensuring comprehension of complex IT concepts

Created and administered assessments to evaluate student progress and identify areas of improvement

Maintained up-to-date knowledge of industry trends and advancements to incorporate into teaching materials

Collaborated with colleagues to develop and implement innovative teaching methods and strategies.

Intern and Assistant IT Instructor

March 2022 – September 2022

Aceplora IT Academy – Port Harcourt, Rivers State

Participated in the testing and documentation of software applications

Provided technical support and training users on various IT tools and applications.

Conducted research and analysis to support the development of IT projects.

Implement and maintain hardware and software systems.

Assisted in troubleshooting and resolving technical issues for end users.

Assisted in Teccamp training of kids and young adult in IT

Trainer and QHSE Coordinator

January 2020 – January 2021 (Contract)

PROFICIENT Base Technology – Port Harcourt, Rivers State

Develop training programs (outsourced or in-house).

Measure training effectiveness of trainees and generate evaluation reports

Communicate scheduled training plans and programs to management on a timely basis

Gather feedback from trainees after each training session

Maintain updated database and training records

Conduct surveys to know how programs are received and if changes are needed.

Prepare onboarding training for new employees.

Maintain complete documentation and records of purchasing activities

Manage vendor purchase order process and invoicing to contractual guidelines

Manage internal process of evaluation/reevaluation of suppliers

Review inventory request and forecast levels of demand for services and products

Trainer and QHSE Supervisor

December 2018 – December 2019

HERI-TECH Engineering Ltd – Port Harcourt, Rivers State


Preparation and implementation of QHSE procedures

Verification activities to ensure compliance with the procedures

Maintain the internal QHSE audit programs.

Develop program for QMS/HSE awareness campaign

Ensure safe system is adopted and practiced in projects

Control of Quality records

Provide training to employees and sub-contractors, including temporary staff

Keep in contact with relevant professional bodies for accreditation and Certification

Business Coordinator and Trainer

April 2014 – August 2018

Apave Nigeria Ltd – Port Harcourt, Rivers State


• Development and tracking of proposals/Quotes.

• Improve business direction by prioritizing customers collective feedbacks

• Coordinates collection and submission of billing documentation

• Resolution of financial issues with corporate and regional personnel

• Identify professional and trade associations to affiliate

• Management of Projects costings

• Achieving prequalification of bids with existing and potential customers

• Manage and drive company’s new business mailing lists

QA/QC Officer

March 2012 – March 2013

Engineering Automation Technology Ltd – Port Harcourt, Rivers State


Development and maintenance of Organization Master Document Register (MDR).

Monitor inspection, calibration, and testing activities.

Control calibrated test equipment for projects.

Apply statistical methods and perform evaluation on internal/external customers.

Develop Project QMS and promote quality awareness among project team, contractors, and vendors.

Provide input into technical HSE and integrity reviews.

Establish and monitor (KPIs) to measure quality performance in projects

Mathematics Teacher (NYSC) - Sept 2006 – Aug 2007

Eporo High School, Emure – Ekiti State


B. TECH: Mathematics and Computer Science - 2005

Federal University of Technology, Owerri - Nigeria

(Second Class Lower Division)

Personal Information

Date of Birth: 14th September 1981

Sex: Female Status: Married Local Govt. Area: Etche

State of Origin: Rivers Nationality: Nigerian


Member - Federal University of Technology Alumni Association

Member - Nigeria Institute of Management (NIM)


NYSC State Honorable Merit Award (2007 - NYSC) Ekiti State - Nigeria


IRCA Certified ISO 9001:2015 Lead Auditor (BSCIC India)


ISO 9001 & ISO 30301 Document control & QMS Documentation (RICI Canada)

ET11- Certificate of competence for the Inspection and Certification

of Manual lifting equipment, Lifting and Rigging Accessories (Quality) (Apave France)

NEBOSH IGC in Occupational Health & Safety (UK)

HSE Competence development (Level 3) (ISPON NGN)

General HSE (Nigeria Institute of Safety practitioner) (NISP NGN)

First Aid & CPR (NGN)

Advanced Fire Fighting (Apave Gabon)

Trainer (Apave NGN)

Training for Trainer (Apave NGN)


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