Customer Service Social Media

Spotsylvania, VA – 540-***-**** – *********@*****.***

Lekia Ashlock

Skills

Office Administration ~ Administrative Management ~ Customer Service ~ Cash Handling ~ Filing ~ Data Entry ~ Confidentiality ~ Telephone Reception ~ Training & Development ~ Microsoft Office ~ Detailed Oriented ~ Interpersonal Skills ~ Project Research ~ Social Media ~ Multi-Task

Experience

2019 – Present

Wood Spring & Suites Hotel

Quantico, VA

Front Desk

Greets, registers, and assigns rooms to guests.

Handles confidential information, including guest records, with a high degree of integrity.

Anticipate guest needs, respond promptly, and acknowledge guest in a timely manner.

Maintain positive guest relations at all times.

Address and resolve guest complaints and ensure guest satisfaction.

Answer and route calls as appropriate; takes guest messages with accuracy.

Responsible for cash drawer contents and transactions during shift.

Maintains accurate records.

Answers inquiries pertaining to hotel services, registration of guests, and travel directions.

Assist with sales and marketing efforts.

Records pertinent guest information in the communication log.

Maintain the cleanliness of the hotel lobby and common areas.

Perform laundry functions as directed.

2018 – Present

JCPenney Salon

Fredericksburg, VA

Master Stylist

Responsible for handling cash and credit transactions.

Ensure all money is reconciled.

Render superior customer service and salon service to a diverse portfolio of clients.

Establish new client relationships while providing exceptional customer service to encourage customer retention.

Create and facilitate hair designs and styles.

2012 – 2016

LA’s Touch

Tappahannock, VA

Owner

Manage operation, entry, data reporting, and accounts receivable for Salon.

Oversee store maintenance, safety, and equipment functionality.

Provide exceptional customer service to all clients.

Rendered a variety of hair care services.

Marketing outreach and initiatives to drive clientele to the Salon.

2018 – 2012

Hair Cuttery

Tappahannock, VA

Licensed Cosmetologist/Sales Leader/Master Stylist

Handled cash and credit transactions.

Reconciled all money.

Rendered Superior customer and salon service to a diverse portfolio of clients.

Established new client relationships.

Created and facilitated hair designs and styles.

Remained cleanliness of Salon.

2016 – 2006

Wal-Mart

Richmond, VA

Customer Service Associate

Ensured proper organization of the store.

Responded to customer complaints and questions in a professional manner.

Addressed challenges according to policies of Walmart.

Handled issues of return, exchange, and refund.

Adhered to safety procedures in ensuring the security and safety of customers within the store.

Maintained a balance cash drawer.

Responded to phone, emails, and post from customers in a timely manner.

Troubleshoot sales inquiries.

Processed forms, orders, applications, and requests made by customers.

Kept record of interactions and transactions with customers.

Worked hand-in-hand with other internal department staff to resolve customers’ complaints.

Offered training to newly hired customer service associates.

Offered view on the progress and challenges of the customer service department

Identified areas for improvement in the operation of the store.

2004 – 2006

Kings Dominion

Doswell, VA

Assistant Supervisor – Rides

Opened and closed sites for four attractions.

Managed seven employees while ensuring safety and implementing disciplinary action, when necessary.

Provided outstanding customer service and ensured safety while on rides.

Maintained productivity of all employees and provided evaluation and feedback.

Obtained sponsorship of over 1,000 Alumni through Social Media initiatives and facilitated fundraising events.

Education

2007

Empire Beauty School

Richmond, VA

Cosmetology

2006 Essex High School Tappahannock, VA

General Studies

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