Customer Service Food
Resume:
Aneisha Shabazz
Customer service background with a solid Food service background
Norcross, GA 30093
****************@*****.***
Experienced customer service agent with food service experience Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate
Waffle House - Norcross, GA
July 2023 to August 2023
Greet customers. Take customers orders. Deliver hot food. Buss table. Cash out customer. Dishwashing, sweeping and mop the floor and clean all equipment. Prep Cook
Eggs Up Grill - Morrow, GA
March 2023 to April 2023
• Perform routine kitchen tasks.
• Follow the prep list created to plan duties.
• Label and stock all ingredients on shelves so they can be organized and easily accessible.
• Measure ingredients and seasonings to be used in cooking. CSR - Customer Service Representative
AREVO Group - Remote
November 2022 to February 2023
• Handle large call volume
• Assist member with sending a message to provider
• Transferred member or provider to appropriate department
• Handle complaints and provide a solution
• Engage member in small talk during conversation to prevent “dead air”
• Create CRM for members to track interactions, requests and transfers
• Meet team goals for call handling daily, weekly and monthly
• Pend and verify members insurance
• Create HRN for new members
• Schedule, confirm and cancel appointments for members
• File management
Prep Cook
Red Lobster - Jonesboro, GA
February 2022 to September 2022
• Perform routine kitchen tasks.
• Follow the prep list created to plan duties.
• Label and stock all ingredients on shelves so they can be organized and easily accessible.
• Measure ingredients and seasonings to be used in cooking. Execution Chef
Bold - Atlanta, GA
October 2019 to June 2022
Follow directions from Event chef.Perform routine kitchen tasks. Follow the prep list created to plan duties.
Label and stock all ingredients on shelves so they can be organized and easily accessible. Measure ingredients and seasonings to be used in cooking. Warehouse Worker
Fresh Express - Morrow, GA
December 2021 to May 2022
Cold storage. Prepare vegetables for packing. Cross trained in packing and machine operator General Labor
Masis Staffing Solutions - Morrow, GA
March 2022 to April 2022
Cold storage freezer. Packing items in boxes. Prepare labels for packaged items. Hospitality
Peopleready - Atlanta, GA
July 2018 to December 2020
BOH Prep Team Member
Chick-fil-A - Decatur, GA
March 2017 to July 2017
Perform routine kitchen tasks.
Follow the prep list created to plan duties.
Label and stock all ingredients on shelves so they can be organized and easily accessible. Measure ingredients and seasonings to be used in cooking Build salads according to menu and special requests. Supervisor
Aramark - Atlanta, GA
November 2015 to April 2017
Started as busser cross trained in the following positions: Line associate, cook, cashier, prep and dishwasher.Promoted to Supervisor
Spot Employee Award recieved
Stocker/Cashier
Walmart - Morrow, GA
February 2014 to October 2015
Airport below wing Customer service agent
Delta Airline's - Atlanta, GA
July 2010 to June 2013
Front Desk Receptionist- Remote
TWS Realty - Stone Mountain, GA
July 2009 to March 2011
Teacher Assistant
Childtime Learning Centers - Stone Mountain, GA
August 2008 to July 2009
Teacher assistant. Cross trained in the infants, preschool, after school and prek classrooms. Front Desk Receptionist
Dr. Callins ENT - Decatur, GA
January 2004 to July 2005
Education
High school diploma
Redan High School - Stone Mountain, GA
August 2001 to May 2005
Some college in Early Childhood Education
Georgia Piedmont Technical College - Clarkston, GA Some College in Visual Communications
AIU Atlanta - Buckhead, GA
Some College in Business Administration
Georgia Piedmont Technical College
Skills
• Catering
• Freight
• MySQL
• Google Docs
• Technical support
• Upselling
• Kitchen Management Experience
• Shipping & receiving
• Management
• Teaching
• Food production
• POS
• Communication skills
• Salesforce
• Leadership
• Budgeting
• Restaurant Management
• Mac OS
• Customer service
• Jira
• Basic math
• Inventory Control
• Retail Sales
• Ethernet
• Web development
• Banquet Experience
• Social media management
• Fair Housing regulations
• Medical records
• Phone etiquette
• Property management
• Typing
• Heavy lifting
• Supply chain
• Payroll
• Cost control
• QuickBooks
• Food processing
• Supply Chain & Logistics
• Guest services
• Moving
• NFS
• Packaging
• Financial services
• Labor Cost Analysis
• Food Preparation
• Cleaning Experience
• Microsoft Office
• Profit & Loss
• Food Safety
• Warehouse experience
• Software troubleshooting
• Cold storage
• Android
• Janitorial experience
• Clerical experience
• Driving
• Purchasing
• Meal Preparation
• Sales
• Warehouse management system
• Busser
• Office manager experience
• Stocking
• Cash handling
• Customer support
• Yardi
• Restaurant experience
• Supervising Experience
• Conflict management
• Menu Planning
• English
• Culinary Experience
• Hospitality
• Windows
• Microsoft Excel
• Oracle
• Microsoft SQL Server
• Mobile applications
• Telemarketing
• Microsoft Word
• Basic maths
• Cooking
• Delivery driver experience
• Java
• Heavy equipment operation
• SQL
• iOS
• Help desk
• Operating Systems
Certifications and Licenses
Driver's License
May 2003
Class c drivers license
Food Handler
March 2022 to March 2023
ANAB-Accredited
Assessments
Food service fit: Crew member — Proficient
September 2021
Measures the traits that are important for successful food service crew members Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
January 2022
Managing the candidate sourcing and selection process Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Cooking skills: Basic food preparation — Proficient September 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Typing — Proficient
April 2022
Transcribing text
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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