Contact Center Customer Care
Resume:
November **** - September 2022
Shazia Dadabhay
Randburg, Johannesburg
****************@*****.***
Personal Details
Date of Birth : 1997/02/05
Marital Status : Single
Gender : Female
Driving Licence : Yes - own car
Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. Education
Course / Degree School / University Grade / Score Year Matric - Bachelor pass Eastbury Secondary School 12 2014 Skills
- Lease administration Experienced - Maintenance - Expert - Marketing - Experienced - Organizing - Expert - Problem solving - Experienced - Switchboard - Expert - Team work - Expert - Time management - Expert - Typing - Expert - Teamwork - Expert - Leadership - Expert - Work ethic - Expert - Problem-solving - Expert - Attention to detail - Expert - Interpersonal skills - Expert Experience
AIV Property Specialists
Assistant portfolio manager
- Fica compliance
- Assisting clients through the transfer process
- Invoicing
- Commissions
- Petty cash
- ordering of office supplies
SYSTEMS
- WeConnectU
- Comb communication
- MyEstateLife
- Office
- TPN
- Prop Control
- PPRA
- Rates & levy billing
- Monthly reports
- Cashbook allocations
- Insurance claims
- Maintenance queries
- Sgm,Agm and trustee meeting minutes
Speedacc financial consultants
Receptionist/ Accounts Administrator
- Typing of management accounts
- Typing of Annual nancial statements
- Reception duties
- Sars appointments
- Sending Monthly invoicing & statements to clients
- Typing of letters
- Typing & editing - SLA proposals, letter of drawings etc
- Clients assets & liabilities
- Switchboard
- Dealing with clients correspondence and mail management
- Client support through calls & emails
- capturing company weekly/monthly expenses
- Pastel, word, Excel etc
2018 - 2020
2015 - 2017
- Vat schedule
- Annual returns
- Petty cash
- Meeting minutes
- PA duties
- Customer care
CCI Contact Center
Team manager
- Oversee the activities and productivity of team members
- keeping operations owing and ensuring team members follow instructions.
- Lead and motivate team
- Produce milestones reports as required
- Share vision and set goals
- encourage team work
- Resolve customers complaints
- Sell products and place customers order on system
- Identify and escalate customers issues
- Provide product and service information to customers / team
- Coaching agents daily on stats for the day, week and month
- liaising with clients
- Reporting to the senior manager
- collating excel documents with stats
Africa rising
Receptionist/ Property administrator
- Switchboard
- Attending to client queries
- Allocating leads
- PA duties
- Listings
- Minutes
- Filing
- lease agreements
- Monthly rental income
- Building/unit maintenance queries
- Reception duties
Reference
Nishanie Rambally - Cci contact center
Campaign manager
Colin kisten - Africa rising
Director
Meryl Moodley - Speedacc
Director
Veronica Isherwood - Aiv property specialists
Director
Contact this candidate