NATALY CASTILLO

C U S T OMER S E R V I C E

Hard-working professional with 5.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and contract compliance. Aiming to leverage my skills to successfully fill the Customer service role at your company.

Career Objective

adxi7r@r.postjobfree.com

832-***-****

Contact

PARKVIEW BAPTIST HIGH SCHOOL

Houston, TX

High School Diploma (May 2007)

Education

Spanish-fluent

Very quick learner.

Additional Skills

Experience

SCAFFOLDING

T & M Industrial, Houston, TX

I originally got hired as just a scaffold helper, but when they found out about my work experience they put me in office. I was in charge of all work orders, and also giving the guys their work area numbers for the day. It was really fast paste kinda job. I loved it there but the job finished and I got laid off. Feb 2020 - Aug 2021

• Clean work areas and equipment.

Perform support duties to assist painters, paperhangers, plasterers, or masons.

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• Supply or hold tools and materials.

DISPATCHER

Alanis Wrecker Service, San Antonio, TX

When I started this job I didn't know anything about dispatching. But by the time I had to quit to come home I was a supervisor in the office. My job consisted of helping out with payroll, Taking care of invoices from all our drivers, making sure that about 30 guys we're all on route at all times of the day. I also trained a lot of new hires in the office. Oct 2017 - Feb 2020

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

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Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

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Monitor personnel or equipment locations and utilization to coordinate service and schedules.

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• Receive or prepare work orders.

Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

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• Prepare daily work and run schedules.

Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

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Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

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• Arrange for necessary repairs to restore service and schedules.

• Oversee all communications within specifically assigned territories.

• Order supplies or equipment and issue them to personnel. Ensure timely and efficient movement of trains, according to train orders and schedules.

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ENUMERATOR

Census Bureau, Houston, TX

It was a temporary job, I was involved with knocking on peoples door that had not completed the census forms. My job was to help anybody that needed help completing form.

Mar 2019 - Oct 2019

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

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Compile, record, and code results or data from interview or survey, using computer or specified form.

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Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.

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• Identify and report problems in obtaining valid data. Meet with supervisor daily to submit completed assignments and discuss progress.

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Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.

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• Locate and list addresses and households.

Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.

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INSURANCE AGENT

A.I United Insurance, San Antonio, TX

My job consisted of running my own office I've sold quotes I took payments for insurance. I had to make sure that my office was clean daily I had to make sure I was presentable and I look very cleaned every day. I was very good at selling quotes.

Sep 2016 - Sep 2017

Interview clients and take their calls to provide customer service and obtain information on claims.

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Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.

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• Process and record new insurance policies and claims. Correspond with insured or agent to obtain information or inform them account status or changes.

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Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

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• Collect initial premiums and issue receipts.

Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

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Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.

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Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.

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Contact this candidate