KELVIN A. SHINE
adxi7q@r.postjobfree.com « 678-***-****
PROFESSIONAL SUMMARY
13+ years of sales experience in retail environments, demonstrating a consistent track record of
outstanding creative sales and marketing strategies. Recognized for exceptional customer service,
which resulted customer retention. Proven ability to increase sales through upselling techniques.
Effective leader, communicator, problem-solver, and recognized for attention to detail and exceeding
goals.
PROFESSIONAL EXPERIENCE
A&D Floor Coverings LLC Cleveland, OH
Carpet Sales and Installation 11/2012 — Present
+ Scheduled customers complimentary flooring estimates which involved taking accurate
measurements
Assisted customers with carpet/flooring selections
Cut and installed carpeting/flooring to precise measurements
Disposed of customers old carpeting/flooring
Troubleshot issues (i.e., incorrect product order, installers arriving late, etc.)
AT&T (Formerly Cingular) Atlanta, GA
Retail Sales Consultant 07/1999 - 10/2012
+ Assisted new and existing customers in purchasing cellular products, accessories, service
features, and various pricing plans in a timely, courteous and professional manner
+ Responsibilities included inventory control, customer credit checks, preparing customer files,
performed extensive research and provided analytical conclusions
+ Acted as Manager-On-Duty, upon request
+ Balanced cash drawer and submitted daily deposits
Norrell & Accustaff Temporary Service Atlanta, GA
Sales Representative/Customer Service 11/1997 — 07/1999
+ Provided outstanding customer service to potential cellular customers, as well as existing
customers
+ Supervised and trained company new hires on the numerous company products/services
+ Daily operation of kiosk
+ Balanced cash drawer and product inventory
Manpower Temporary Service Marietta, GA
Customer Service/Sales 03/1996 - 11/1997
+ Successfully maintained direct mailing for education, training and marketing campaigns
+ Duties consisted of maintaining weekly reports, answering inbound phone calls, complete follow-
Up calls to various vendors to ensure technicians have completed assignment(s) successfully
+ Provided superb customer service to clients by dispatching field engineers
Daily Report Atlanta, GA
Assistant Circulation Manager 07/1993 - 01/1996
+ Supervised and trained carriers, new hires and departmental staff on company policies/
procedures
+ Entered transactions, balanced and prepared daily deposits
Ebucarion / TRAINING
Cuyahoga Community College Cleveland, OH
Associate Degree in Business Administration 1983
MS Office (Word, Excel, Outlook)
AWARDS:
Best of the Best Award 2002
Summit Winner / Continuous Recognition for Outstanding Performance 2007