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Customer Service Sales Representative

Cleveland, OH
June 05, 2023

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KELVIN A. SHINE « 678-***-****


13+ years of sales experience in retail environments, demonstrating a consistent track record of

outstanding creative sales and marketing strategies. Recognized for exceptional customer service,

which resulted customer retention. Proven ability to increase sales through upselling techniques.

Effective leader, communicator, problem-solver, and recognized for attention to detail and exceeding



A&D Floor Coverings LLC Cleveland, OH

Carpet Sales and Installation 11/2012 — Present

+ Scheduled customers complimentary flooring estimates which involved taking accurate


Assisted customers with carpet/flooring selections

Cut and installed carpeting/flooring to precise measurements

Disposed of customers old carpeting/flooring

Troubleshot issues (i.e., incorrect product order, installers arriving late, etc.)

AT&T (Formerly Cingular) Atlanta, GA

Retail Sales Consultant 07/1999 - 10/2012

+ Assisted new and existing customers in purchasing cellular products, accessories, service

features, and various pricing plans in a timely, courteous and professional manner

+ Responsibilities included inventory control, customer credit checks, preparing customer files,

performed extensive research and provided analytical conclusions

+ Acted as Manager-On-Duty, upon request

+ Balanced cash drawer and submitted daily deposits

Norrell & Accustaff Temporary Service Atlanta, GA

Sales Representative/Customer Service 11/1997 — 07/1999

+ Provided outstanding customer service to potential cellular customers, as well as existing


+ Supervised and trained company new hires on the numerous company products/services

+ Daily operation of kiosk

+ Balanced cash drawer and product inventory

Manpower Temporary Service Marietta, GA

Customer Service/Sales 03/1996 - 11/1997

+ Successfully maintained direct mailing for education, training and marketing campaigns

+ Duties consisted of maintaining weekly reports, answering inbound phone calls, complete follow-

Up calls to various vendors to ensure technicians have completed assignment(s) successfully

+ Provided superb customer service to clients by dispatching field engineers

Daily Report Atlanta, GA

Assistant Circulation Manager 07/1993 - 01/1996

+ Supervised and trained carriers, new hires and departmental staff on company policies/


+ Entered transactions, balanced and prepared daily deposits

Ebucarion / TRAINING

Cuyahoga Community College Cleveland, OH

Associate Degree in Business Administration 1983

MS Office (Word, Excel, Outlook)


Best of the Best Award 2002

Summit Winner / Continuous Recognition for Outstanding Performance 2007

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