ANNASTASIA

WANGARI

A I R L I N E C A B I N C R E W A

I R L I N E O N B O A R D I N G A N

D C A T E R I N G

C U S T O M E R

E N G A G E M E N T

C O N T A C T C E N T R E

O F F I C E

A D M I N I S T R A T O R

S A L E S

Kenya 2017 May - 2018 October

Kenya 2018 January - 2018 December

Kenya (Nairobi) 2019 January - 2022 May

Jumeirah Center, Dubai 2022 July – January 2023

Teamwork

Leadership

Nationality

Cash Handling

Organizational

Microsoft Office

Communication

Easily Adaptable

Customer Service

Time Management

Office Administration

Kenyan

adxgxc@r.postjobfree.com

m Dubai, United Arab Emirates

+971-**-***-****

S K I L L S

P R O F I L E

E D U C A T I O N

E M P L O Y M E N T H I S T O R Y

Sales Executive and Customer Support, Shatha Essa

Providing a safe, secure, efficient and customer focused Logging in and out of all social media platforms.

Check and reply to all enquiries on WhatsApp, Web Chat and Instagram. Follow up and resolve any customer complaints from all social media platforms.

Fabric Swatch boards for different fabric types.

Take clients orders from online and walk-ins customers and fulfill them. Taking and understanding customized requests form the client to ensure high customer satisfaction.

Ensuring neatness, order in the showroom, turning on the lights, the music and ensuring all devices are well charged.

Training new sales representatives.

Coordinating with VVIP customers and influencers for collaborations to boost brand marketing.

Keeping inventory of the available stock in dresses and other materials. Coordinating with warehouse team on different enquiries. Coordinating Packaging, shipments and ensuring all discounts are applied where necessary.

Coordination with Finance for invoicing on all customers’ orders. Coordination models during a photography session.

Maintaining tracking sheets of orders, daily updates and inquiries. Receiving cash payments.

Visiting clients for various home appointments in Dubai and Abu Dhabi. Representing the brand in National (Ataya 2022, Tasyourah 2022, Sawa 2022, Khait Popup, Dhai Showcase 2022 and International Exhibitors. Flight attendant/Cabin Crew professional with 4 years hands-on experience in delivering outstanding customer experience in Aviation field. I'm an enthusiastic customer oriented flight attendant with efficient skills in customer service, contact Center, Administrative Assistant and Teller experience in the aviation industry. Competency in persuasion, time management, reporting, ability to anticipate and respond to customer needs – I am adaptable, agile, disciplined and wiling to continuously learn to be able to support excellence in an organization.

French Studies, Alliance Francaise

Airline Cabin Crew, East African School of Aviation Customer Engagement & Ticketing, Kenya Airways

Sales

English

L A N G U A G E S

Contact Centre (Support), Kenya Airways

Retail Store Administrator/Sales Agent, Kresbo Electronics Travelling

Watching Movies

Socializing

Music

services in compliance with regulatory requirements and company's policies.

Setting service standards and procedures so that the passengers are handled in a friendly and efficient manner.

Ensuring efficient and effective transit of passengers in compliance with carrier operations and customer expectations Ensuring that all requests and completion and remarks are updated accurately in the DMIS systems and that all charge notes are generated and authorized for billing.

Ensuring effective check-in and boarding of passengers in compliance with carriers procedures and customer satisfaction. Confirmation and verification of all travel documents for all passengers during the check-in.

In charge of ticket sales and maintenance of the cash register ensuring that all the payments are correctly charged and entered in the payment systems.

Set up and manage paper or electronic filing systems, recording information, updating paper work, maintaining documents and other materials.

Managing conference calls, scheduling and confirming appointments for clients, customers or supervisors. Managing sales and upselling electronic products while maintaining stock records

Operation of all office equipment such as fax machines, copiers, phone systems, CCTV monitoring and arrange for all repairs when there's equipment malfunctions.

Greet and welcome visitors to the store, handle all inquiries or directing them to the appropriate person according to their needs. Delivering exceptional customer service to all passengers and non- passengers over the phone, emails, webchat and social media handles. Handling all aspect of reservations, ticketing, check ins, seat assignment, passenger boarding and baggage service

providing clear and concise information to clients regarding schedules and directions, plane routes, ticket cost computation, process fee and ticket sales. Making announcements regarding flight activity to passenger who are ready for onboarding using the airport PA systems

Promptly sending out reminders/alerts to passengers with their flight details Kenya (Nairobi)

Kenya (Nairobi) 2018 February - 2018 December

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H O B B I E S

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