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Data Entry Customer Service

Location:
Charlotte, NC
Salary:
20.00
Posted:
June 01, 2023

Contact this candidate

Resume:

Jordan Frazier

**** ********* *****

Phone: 704-***-**** email:adxgge@r.postjobfree.com

Career Objective:

To utilize my interpersonal skills that will enhance and support a positive and productive department in a fast-paced environment. Bartender with more than five years experience in a restaurant / bar setting. Outgoing server, bartrnder shift leader offering extensive knowledge of hospitality etiquette, food and super customer service

Education

West Charlotte High, August 2000 - June 2004, Diploma;

Empire, Dec 2010 through Feb.2012 (certificate)

Empire Feb 2017

Work Experience

03/22-present Lowes, Charlotte call center

Escalate customer complaints and/or calls to management as necessary

Answer phone calls utilizing a multi line telephone systemndled customer complaints

Ensured all problems where handled on first call

Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries

02/17- 2019 Wild Wings Cafe, Charlotte N.C., Server

Stocked beer and wine

Recorded customers orders and repeated them back clear

Open and close procedures

cash handling

1/15 – 02/17 Sprint, Charlotte N.C., Phone Operator

Provided onsite training

Ensured all customers problems are solved before disconnect

Troubleshooting calls

Ensures the customer of great customer service

10/14-09/19 J.P Morgan (Manpower), temp Charlotte N.C., Warehouse/Seasonal

Picking Packing

Mailroom

Process Taxes

Lift up to 50 lbs

Data Entry

7/12 – 12/21 Hickory Tavern, Charlotte, N.C., Head Trainer /Manager (Full-Time)

Head Trainer; in the traveling training program

Make sure staff is providing excellent customer service to the

patrons and maintains a positive attitude

In charge of opening and closing of the resturant

Marketing

As Head Trainer I had to mirror to all employees that we keep

Skills

High customer service standards, Strong problem solving ability, Troubleshooting skills, Telecommunications knowledge, Employee relations specialist, attention to detail, strong computer skills.



Contact this candidate