Jordan Frazier
Phone: 704-***-**** email:adxgge@r.postjobfree.com
Career Objective:
To utilize my interpersonal skills that will enhance and support a positive and productive department in a fast-paced environment. Bartender with more than five years experience in a restaurant / bar setting. Outgoing server, bartrnder shift leader offering extensive knowledge of hospitality etiquette, food and super customer service
Education
West Charlotte High, August 2000 - June 2004, Diploma;
Empire, Dec 2010 through Feb.2012 (certificate)
Empire Feb 2017
Work Experience
03/22-present Lowes, Charlotte call center
Escalate customer complaints and/or calls to management as necessary
Answer phone calls utilizing a multi line telephone systemndled customer complaints
Ensured all problems where handled on first call
Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
02/17- 2019 Wild Wings Cafe, Charlotte N.C., Server
Stocked beer and wine
Recorded customers orders and repeated them back clear
Open and close procedures
cash handling
1/15 – 02/17 Sprint, Charlotte N.C., Phone Operator
Provided onsite training
Ensured all customers problems are solved before disconnect
Troubleshooting calls
Ensures the customer of great customer service
10/14-09/19 J.P Morgan (Manpower), temp Charlotte N.C., Warehouse/Seasonal
Picking Packing
Mailroom
Process Taxes
Lift up to 50 lbs
Data Entry
7/12 – 12/21 Hickory Tavern, Charlotte, N.C., Head Trainer /Manager (Full-Time)
Head Trainer; in the traveling training program
Make sure staff is providing excellent customer service to the
patrons and maintains a positive attitude
In charge of opening and closing of the resturant
Marketing
As Head Trainer I had to mirror to all employees that we keep
Skills
High customer service standards, Strong problem solving ability, Troubleshooting skills, Telecommunications knowledge, Employee relations specialist, attention to detail, strong computer skills.