TERI WILLIAMS

PROFESSIONAL PROFILE

Result-driven, resourceful, and highly dependable leader and team member. My 15 years of involvement in the humanitarian industry has led me toward pursuing a career in risk management. My managerial work experience positions me to effectively inspect, investigate, facilitate solutions, and implement positive changes to achieve sustainability and growth in challenging adjusting conditions.

209-***-****

adxg6i@r.postjobfree.com

TX 75146

LICENSES & CERTIFICATIONS

Xactimate Level 1

State farm Auto

State Farm Property

State Farm Estimatics

NIFP Workshop

Multiple State Licences

NPN 19876762

CORE COMPETENCIES

Strong Communication Skills

Excellent Negotiation Skills

Research Skills

Service Orientation

Conflict Resolution

Team Player/Management

Deadline-oriented

Claims Handling and Investigations

Risk Assessment & Mitigation

Liability Exposure Evaluation

Policy Management

Confidential Records Management

Insurance Regulations

Settlement Management

Auto Insurance

Damage Estimating

Auto Claims

EDUCATION

San Joaquin Delta College - Stockton, CA 2001

University of Phoenix - Tempe, AZ 2009

Tulsa Community College - Tulsa, OK 2007

References Available Upon Request

WORK EXPERIENCES

State Farm April 2022-March 2023

External Claim Associate

Making inbound and outbound calls to customers in a fast paced call center environment

Proactively investigating claims

Applying policy coverage

Accuratlety documenting claim files

Sending estimate assignments to Estimatics

Arranging secondary tows

Interview Insured and Claimants for liability

Show empathy to customers

Completed various task within claim to move the claim forward to close

Review claim for Subrogation and SIU indicators

Individual Assistance Agent Feb 2022 - Present

FEMA IA

Provide survivors with information on their status of applications.

Verify applicants' information and update data.

Identify disaster-prone sites, and plan for emergency relief.

Analyze disaster survivors’ questions to refer them to local resources for immediate help. Managed a high volume of inbound calls.

Independent Notary Sept 2021 – Present

Dallas Location

Notarized loan documents and other legal documents.

Technical Instructor II 2016 to June 2021

American Red Cross Arlington, TX

Diligently delivered Red Cross procedures to new staff.

Executed assigned assessments and facilitated the import of computers weekly.

Oversaw the EDGE pilot region project and the Delta Project.

Team Supervisor 2015 to 2016

American Red Cross Tulsa, OK

Gained accolades for the effective supervision of blood collection and line staff.

Ensured compliance with applicable FDA standards.

Monitored performance and ensured overall team effectiveness.

Completed required readings and training assignments by assigned deadlines.

Documented training processes efficiently.

Divisional Instructor II 2009 to 2015

American Red Cross Tulsa, OK

Presented Red Cross procedures to new staff and performed assessments.

Travelled to precept as needed, including R1 And R2.

Divisional Instructor I 2008 to 2009

American Red Cross Tulsa, OK

Mentored and supervised new staff in the collection process.

Actualized smooth staff assessment.

Rendered excellent assistance to the Divisional Instructor II.

Line Staff Aug 2006 to 2008

American Red Cross Tulsa, OK

Delivered as a Double Red Operator.

Executed precepting processes as required.

Assisted the Team Lead on a consistent basis.

Goal-Oriented Independent Adjuster

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