Yvette D. Cowan

202-***-**** or adxg6g@r.postjobfree.com

* **.

*/**** – Present (Contractor)

Health Human Services (HHS)/ Federal Occupational Health Office of IT and Finance for Accounts Job Title: Receivables Financial Database Account Analyst

• Demonstrate excellent customer service skills both internal and external to assist in the most efficient way to meet deliverable deadlines. Possess excellent verbal, written, interpersonal and facilitation skills when interacting with stakeholders. Provide exceptional, personalized accounting services to various government agencies and private vendors as a liaison. Also, address funding issues (missing, outstanding, or short funding) with customers, project funding required for remainder of fiscal year, provide reports to customers (as requested), address, research, and resolve billing issues, at month end- review charges for per capitated agreements and validate funds availability for all service areas, respond to general customer services inquiries, assist account executives and operational leads in maintaining customer relationships. Process reimbursements and reconcile accounts to maintain accurate and up-to- date financial records to identify account discrepancies. Conduct research and analysis on complex customer inquiries and scenarios, develop recommendations, and follows through with an appropriate course of action. Serves as the primary point of contact for internal and external audit requests.

• Weekly meeting with projects team and upper management to problem solve, collaborate and address any bottlenecks potential issues with project deadlines. Responsible for time management for web and database projects by benchmarking database integrity/security, edit contents, and graphics art to meet deliverables for the data migration, creation of websites and applications. Manage help desk communication for peripherals inventory concerning laptops, keyboards, phones, and printers for staff

*Database, Software & Systems Proficiency:

*Microsoft Office: Internet Explorer, Outlook,

PowerPoint, Publisher, Docusign, SharePoint, Salesforce, Excel Trackers, Microsoft Messaging, Apple Software, Snipping Tools, Word, PowerPoint, Excel & Publisher, SharePoint, Cisco Webex, Zoom and TEAMS

*Database: Blackbaud, Coatpoint, FedHealth, Greater Giving, NetForum, Remark OMR, Smartsheets, STM,

Raiser's Edge, ISSI, Personify, and WizeHive

*Web: Web Portal, Dreamweaver, WordPress, e-Publish Apple PC: Adobe/ InDesign CS, Illustrator & Photoshop Education & Training:

(Graduated 2015)

*Boston University, Waltham, MA

BS College of Communications

Graphic/Web Multimedia Design

Development & Certification

*Health Human Services (HHS)

Customer Ethics Certification

*Health Human Services (HHS)

Vendor Database Security Certification

*World Bank & Monetary Fund

Web e-Publish Security System Certification

*Health Human Services

Customer/Vendor Security Cert.

Service Customer Service Cert.

*World Bank, Wash., DC: e-Publish Web Cert.

Yvette D. Cowan

202-***-**** or adxg6g@r.postjobfree.com

2 pg.

located in various regions. Meet with monthly Directors and Deputy Administrators leadership to discuss updates concerning aging accounts, database migration tasks and deadlines. Able to communicate effectively with FOH program managers to review and recommend financial adjustment to customer proposed funding based on actual services being requested. Explain recommendations for financial adjustments to customer funding requests based on actual service Review customer funding proposals for completeness, accuracy, and compliance with FOH policies, procedures, and applicable regulations. Prepare summary, budget/financial reports or other reports weekly and monthly responsible for the review and analysis of customer budgets to identify trending patterns and/or anomalies in expenditures. Managing Web poral payments, providing training and writing user friendly procedure manuals/guides for contractors, vendors and staff.

• Routinely monitor customer spending to ensure appropriate draw down against billing charges for services. Inform FOH program staff of status and availability of customer funds for services. Communicate analyses results of customer accounts effectively de-obligation Activities closeout of IAA includes research de-obligation funding requests provided by customer and resolve if determined that information customer provides does not match FOH record. Confirm funding amounts provided by customer match numbers in FOH system of record, check FOH system for pending charges against funding to be DE-obligated. Perform monthly audits and produce report for aging accounts.

• Contact Operations Lead (Fee for Service only) to confirm all charges for given fiscal year have been entered into FOH system. Route de-obligation request to designated team member for review and routing to signatory official. Return executed de-obligation request to customer, upload de-obligation form to funding in FOH system, adjust allocations and value of de-obligated funding to match document that was executed (obligations/allocations and de-obligations, FOH information system data entry, obtain signature). Review fiscal aging accounts and work with agency contact (s) to try to resolve delinquent accounts. Enter funding Professional Experience levels and revenue estimates for customers in FOH information system; accounts receivable/chargeback/credit card reject resolution. 12/2017 – 2/2020 (Contractor)

National Association for the Education of Young Children (NAEYC) Membership Finance Department/ Education Accreditation Nonprofit Membership

Job Title Database Accounts Receivable/Helpdesk Analyst

• Exemplified a positive, empathetic professional attitude toward members and staff. Develop long-term relationships with government, domestic and international government agencies/clients. Demonstrate interpersonal and communication skills to work independently, as well as part of a team with faculty and

Yvette D. Cowan

202-***-**** or adxg6g@r.postjobfree.com

3 pg.

staff under strict deadlines while demonstrating attention to detail. Assist quality assurance, membership with annual payments, credits, reimbursements, and adjustments. Successfully interpret data to draw conclusions of managerial action for NetForum membership database billing system, posting payments, perform reconciliations, generate invoices, processing account receivables, approve purchase orders, apply credits and create/close batches. Respond to a high volume of calls, emails, and web portal requests. Supervised web team staff with managing operation requests. Responsible for call center registration, act as a CSR liaison school program, provide product/services information and resolve any emerging problems that our clients/members accounts might face with accuracy and efficiency. Collect and research data, interpret and use insight to formulate strategies from a variety of sources by filtering for clean data, and review/process reports.

• Experienced with sorting data, collecting, cleaning processing and analysis of new/existing data sources. Familiar with using advanced Microsoft Excel to create/update pivot tables, graphs, and other Excel functions. Compiling Excel data and download information into various databases. Create and store files in SharePoint for multiple departments to review accelerate and reliable recent content. Successfully utilize statistical software to track and analyze data. Optimized data collection procedures and generate reports quarterly for clients. Responsible for keeping all sensitive information discreet/confidential and abiding by security measures. Ensuring quality control of data following migration from DMS to NetForum. Reviewing all queries, ensuring closure of queries with minimal system disruptions. Track and approve purchase orders (PO) and outstanding invoices.

• Assisted with new database migration with help desk tier 1 and 2 support requests for web portal operations, quality assurance, database reports, training, troubleshooting technical data, accounting discrepancies, passwords, and glitches in NetForum. Support NetForum AMS, AIS and DMS systems migration projects. Work closely with clients to gather business requirements for data deliverables. Negotiate annual contract agreements for educational products and services. Assist domestic and international United States educational programs for the Air Force, Army, Coast Guard, Navy, and Marine Corps performance to identify the need for amendments of existing contracts. Prepare and edit/ modifications contracts between the company and potential clients. Handle breach of contracts in a timely manner. Serve as the main liaison with outside contracting representatives. Research regulations to guarantee contracts are updated and in compliance with guidelines.

• Provided financial reports, and technical services to ensure efficient, and accurate payments for accreditation, membership accounts and on-line bookstore from $3-10M revenue. Responsible for contacting, evaluating, and responding to members and program directors domestically and internationally to secure payments.

Yvette D. Cowan

202-***-**** or adxg6g@r.postjobfree.com

4 pg.

4/2013 – 1/2017 (Contractor)

Jack and Jill of America

Job Title: Accounts & Scholarship Database Specialist (Contractor)

• Demonstrated excellent customer service support to community outreach organizations, educational scholarship recipients, sponsors, and vendors to ensure their experience was consistently positive.

• Examined statements to ensure accuracy. Reconciles financial discrepancies by collecting and analyzing account information. Secures financial information by completing database backups. Maintains financial security by following internal controls. Prepares payments by verifying documentation and requesting disbursements are updated properly. Maintains customer confidence and protects operations by keeping financial information confidential.

• Managed the Foundation’s grant and annual membership dues to ensure the accuracy and timeline of scholarship grant distribution cycles. Logged and process check request to be approved. Maintained over $3- 13M membership retention database for 62,000 Scholarships, donors and members/sponsors and community development grants by conduct-screening, data entries, quality assurance and provide updated inventory of all data that is entered into the Raiser's Edge database. Liaison for members, sponsorships, stakeholders, and vendors. Preform day-to-day operations for the organization’s A/R to include all aspects of recording and applying payments and ensuring deadlines.

• Ensured and conducted compliance research on all grants, including government, sponsors, and private donor accounts. Posted and deposited account receivables, checks, online banking, and processed account payable check requests. Processed all grants/fundraising income, reimbursements, payables and created invoices. Responsible for reconciliations and managed billing/payable discrepancies. Created graphics tables, chart, software documentation and web design.

Contact this candidate