Shift Jobs Customer Service

**** ***** ****

Memphis, TN *****

901-***-**** (Main)

901-***-**** (Alternate)

************@*****.***

Kina foreman

OBJECTIVE

Seeking an ever-changing work setting as an external candidate that stimulates my abilities and challenges my skills within your organization in order to successfully move forward and prosper in growth.

SKILLS & ABILITIES

Certifications: OSHA 10, Quality, CPR/AED/BBP, Job Training Certification Program (JTCP), Root Cause Analysis, Safety Security Advocate

An innovative, versatile, and multitalented organizer who is results-driven with packaged goods and product management experience. Well-versed in Key Point Indicators and companies’ Standard Operation Procedures. A creative leader who demonstrates people skills to accomplish goals and turn around problem situations in organizational environments such as packaging and distribution. Strong strategic thinker, team builder, and data analyst. Experience in managing 30- 400+ associates including full-time, part-time, and temporary team members in various warehouse environments. Experience with most warehouse applications (SAP, Four Kites, Kenco Connections, Inventory Control System, Dock Appointments, Sunbeam, FedEx Mainframe, Manhattan, PowerPoint, Explorer, Outlook, Attendance Tracker, Time Management, Oracle, UKG Time Management, Kronos, Hub Applications, Teams, Google Doc, Deposco, Custom Match, OneNote, HighJump (Workspace, Platform, Accellos One WMS), SCI Reports/Cognos, Net Suites, Word, Excel, Access, Kronos, SAP, etc.

EXPERIENCE

OPERATIONS SUPERVISOR/SAFETY SECURITY ADVOCATE, KENCO GROUP, LLC

MEMPHIS, TN/HORN LAKE, MS

August 2022-Present

Responsible for handling Safety measures, reporting and following through with incidents, and training as the appointed SSA for the assigned site. Timekeeping and management for assigned associates both full-time and agency associates. Render support to the performance board in resolving daily issues, as well as in managing all metrics for safety, quality, delivery, inventory, productivity, and accident preparedness

Assist operation in proper and timely completion of customer orders while maintaining customer service needs with high regard to KPIs and following set SOP’s.

Expedite consumer orders and resolve issues that delay meeting ship demands such as missing products, damaged goods, inventory availability, troubleshooting/research, etc.

Coordinate efforts between departments to satisfy internal customer demand.

Train, monitor, audit, and observe work performance via area standards, training sessions, and presentations (individual/group). Observe work processes and audit finished products to meet and/or exceed company ship expectations.

Support special projects, organize team building, recognize efforts, and utilize feedback.

Initiate and maintain the push/pull cycle of finished customer orders to meet shipping goals and on-time customer delivery. Review packaging to ensure proper handling and protection prior to distribution/logistics. Monitor clearinghouse efforts to complete the closeout of the order cycle.

FULFILLMENT OPERATIONS SUPERVISOR, GOLDEN BOLT LLC

MEMPHIS, TN

August 2021-July 2022

Render support to the performance board in resolving daily issues, as well as in managing all metrics for safety, quality, delivery, inventory, productivity, and accident preparedness

Assist operation in proper and timely completion of customer orders while maintaining customer service needs with high regard to KPI’s and following set SOP’s.

Expedite consumer orders and resolve issues that delay meeting ship demands such as missing products, damaged goods, inventory availability, troubleshooting/research, etc.

Coordinate efforts between departments to satisfy internal customer demand.

Train, monitor, audit, and observe work performance via area standards, training sessions and presentations (individual/group).

Observe work processes and audit finished products to meet and/or exceed company ship expectations.

Support special projects, organize team building, recognize efforts, and utilize feedback.

Initiate and maintain the push/pull cycle of finished customer orders to meet shipping goals and on-time customer delivery.

Review packaging to ensure proper handling and protection prior to distribution/logistics.

Monitor clearinghouse efforts to complete the closeout of the order cycle.

DC OPERATIONS SUPERVISOR, TJX DIGITAL E-COMMERCE

MEMPHIS, TN

May 2019-March 2021

Assist operation in proper and timely completion of customer orders while maintaining customer service needs.

Expedite consumer orders and resolve issues that delay meeting ship demands such as missing products, damaged goods, inventory availability, troubleshooting/research, etc.

Coordinate efforts between departments to satisfy internal customer demand.

Train, monitor, audit, and observe work performance via area standards, training sessions, and presentations (individual/group).

Observe work processes and audit finished products in order to meet and/or exceed company ship expectations.

Support special projects, organize team building, recognize efforts, and utilize feedback.

Initiate and maintain the push/pull cycle of finished customer orders to meet shipping goals and on-time customer delivery.

Review packaging to insure proper handling and protection prior to distribution/logistics.

Monitor clearinghouse efforts to complete the closeout of the order cycle.

SEASONAL OPS MANAGER/SEASONAL AREA MANAGER, PFSWEB

SOUTHAVEN, MS

October 2018-September 2020

Provide leadership Lean initiatives for a team of 100 within a distribution facility for various locations and multi-clients

Render support to the performance board in resolving daily issues, as well as in managing all metrics for safety, quality, delivery,

inventory, productivity, and accident preparedness

Collaborate with another management team in all departments to establish a daily plan to meet or exceed goals

Create/Update reports, time management, and evaluations on performance/attendance, perform audits, and develop strong working relations with a focus on team building, safety, etc.

Initiate employee audits and performance evaluations to ascertain those employees meet employment expectations for company goals and

comply with OSHA guidelines

Drive processes that may influence the direction of other areas

Effectively delivers formal counseling/mentoring to direct reports with a focus on Key Point Indicators

OPERATIONS SUPERVISOR, FEDEX SUPPLY CHAIN

MEMPHIS, TN

NOVEMBER 2018-APRIL 2019

Assist operation in proper and timely completion of customer orders while maintaining customer service needs.

Expedite consumer orders and resolve issues that delay meeting ship demands such as missing products, damaged goods, inventory availability, troubleshooting/research, etc.

Coordinate efforts between departments to satisfy internal customer demand.

Train, monitor, audit, and observe work performance via area standards, training sessions, and presentations (individual/group).

Observe work processes and audit finished products to meet and/or exceed company ship expectations.

Support special projects, organize team building, recognize efforts, and utilize feedback.

Initiate and maintain the push/pull cycle of finished customer orders to meet shipping goals and on-time customer delivery.

Review packaging to ensure proper handling and protection prior to distribution/logistics.

OPERATIONS WAREHOUSE SUPERVISOR, XPO LOGISTICS,

MEMPHIS, TN

April 2017-October 2019

Provide leadership Lean initiatives for a team of 50+ within a distribution facility for the Verizon account, which entailed processing over 180,000 parts daily through the distribution center during peak season.

Maintain in-store inventory levels via cycle counts, demand/turns data, promotional volume quotas, and sales forecasting information

Provide coaching, counseling, S.M.A.R.T. goal planning

Complete training initiatives and modules(individual/group)

Utilize UPS, FedEx, and USPS for shipping/receiving requirements

ONSITE CLIENT PROGRAM SUPERVISOR, ADECCO

MEMPHIS, TN

December 2015-February 2017

Responsible for managing 400+ employees at two facilities for the Nike account

Facilitated training for new employees on all aspects of quality control, warehousing, and packaging

Encoded data to company systems using specialized programs and software

Partnered with colleagues to continuously meet deadlines and surpass production goals and expectations

Responsible for evaluating/auditing employee performances and ensuring orders were accurate within a specific time frame

Ensured the team was cross trained in various areas and well-versed in expectations and developed/maintain building Standard Operating

Procedures (SOP) for an area of responsibility

Apply sound communication and motivational techniques, and create programs to inform, supervise, and coach associates appropriately

HEAD RECRUITER/SUPERVISOR, SMX

MEMPHIS, TN

August 2015-February 2016

Responsible for assisting in recruiting 200+ employees for accounts for IQor

Evaluated/Reviewed/Recruited potential candidates, and placed at as well as malfunctions and issues with products; recommend

disposal measures

Created daily, weekly, monthly, and reports

Guaranteed operability and preparedness of products for usage in their intended purposes by conducting tests

Direct the team on the 5S program, which includes daily assignments and audits

Review daily production data to guarantee optimum service while contributing to the development and implementation of corporate strategic business plans

DIVISIONAL RECRUITER ASSISTANT, SCHNEIDER NATIONAL

MEMPHIS, TN

December 2014-August 2015

Responsible of meeting set quota, travel expenses, stipends, researching, scheduling, interviews, and orientation

Render support to three head recruiters and provided administrative support to all departments, as needed

Preside over daily team meetings to discuss plans and quota updates

Records management, background checks, and cold calling

Initiate employee audits and performance evaluations to ascertain that the employees meet employment expectations for company goals and

comply with OSHA guidelines

Cultivated and built relationships with various schools and ensure the candidate was the right fit for the company’s endeavors

Apply sound communication and motivational techniques, and create programs to inform, supervise, and coach associates appropriately

Develop and maintain safe, quality-focused, and productive work teams by creating programs and processes for hiring training, coaching, development, and general awareness divisional investigations concerning inappropriate and non-productive behavior of employees and leadership.

SENIOR EXPORT AGENT/EXPORT COORDINATOR, FEDEX TRADE NETWORKS

MEMPHIS, TN

October 2012-December 2014

Responsible for meeting daily quotas and audits for Agents in various departments

Assisted in cross-training agents and coordinators and ensured proper coding and strict guidelines, as well as regulations, were followed that were established by federal, state, and the company

Updated/revised documents into various applications and provided administrative support, as needed

Maintained a 90-100% daily accuracy throughout the department

Produce and distribute correspondence memos, letters, faxes and forms, records management

Performed a variety of technical, administrative, and clerical duties, including front-line customer service, reception, operating multi-line telephone systems, distributing mail, filing documents, pulling legal case records, and maintaining and buying supplies.

ADMINISTRATIVE CLERICAL TECHNICIAN A, SHELBY COUNTY GOVERNMENT

MEMPHIS, TN

March 2006-October 2012

Supervise support clerical staff. Review, track, and prepare budgets; maintain records and databases in a union environment

Coordinate space and office organization, greet visitors and callers, and route and resolve information requests.

Coordinate space and office organization; purchase and manage supplies and equipment

Supervise support clerical staff, officers, and counselors, as well as schedule/assign duties 7 days a week for 3 shifts

Coordinate office and/or departmental operations including Operations, Staffing, Call Center, Training, and Human Resource Departments with administrative duties, as needed

Produce and distribute correspondence memos, letters, faxes and forms, records management

Responsible of meeting set quota, travel expenses, stipends, researching, scheduling, interviews, and orientation

Perform a variety of technical, administrative, and clerical duties, including front-line customer service, reception, operating multi-line telephone systems, distributing mail, filing documents, pulling legal case records, and maintaining and buying supplies.

Performed a variety of technical, administrative, and clerical duties, including front-line customer service, reception, operating multi-line telephone systems, distributing mail, filing documents, pulling legal case records, and maintaining and buying supplies.

EDUCATION

2006-2008; MID-SOUTH COMMUNITY COLLEGE, WEST MEMPHIS, AR

COMMUNICATION

Nike operations went through a transitional period, whereas resources were moved to 1st and 2nd shift jobs, I often coordinated with Operations Management on several issues, concerns, and needs. I disseminated high-level information to contingent associates and liaised with management to create a constructive, organized information channel.

LEADERSHIP

I have performed various managerial functions and taken charge in the absence of direction or senior leadership by use of coercion and social influence. Example: As a new employee with PFSWEB, I often made suggestions and allowed others to change or carry the idea to make them feel as if they developed the plan to achieve buy-in for the successful execution of company goals.

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