Customer Service File Clerk

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East Texas Dental Group **/****-June 2018

Customer Service and reception for a large dental practice, meet and greet patients and visitors,

check in patients for appointments with the Orthodontist, Dentist, Hygienist, or Oral Surgeon

Schedule appointments, verify Medicaid, treatment plan coordinate, and respond to member

concerns and compliments. Utilize specialized computer software such as Dentrix for scheduling

and patient information, 1 am the first representation of my employer and strive to make it

excellent.

Department Manager

Walmart 01/2014-07/2016

Provided customer service, supervision of department employees, enforced company policy

regulations, maintained employee schedules, delegated daily assignments, implemented

promotional campaigns, tracked inventories, analyzed and report sales data, coordinated

merchandise shipments, served as primary enforcer of loss prevention tactics.

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Receptionist

Tyler Ford 01/2013-01/2014

Customer service, meet and greet customers and guest. Welcomed visitors by greeting them in

person or on the telephone; answered or referring inquiries. Directed visitors by maintaining

employee and department directories. Maintained safe and clean reception area by complying

with procedures, rules, and regulations. Maintained continuity among work teams by

documenting and communicating actions, irregularities, and continued needs. Contributed to

team effort by accomplishing related results as needed. I was the first representation of my

‘employer and strived to make it excellent and friendly experience for customers.

Secretary/ File Clerk - Temporary Position

FD&S Insurance 07/01/12 - 09/14/12

Customer Service, answered phones, scanned documents, attached files to PDF, filed documents

and files, faxed documents, various other office duties, used Microsoft Word.

Skills

Customer Service Oriented

+ Team Oriented

+ Articulate and Well Spoken

+ Highly Efficient

+ Work well under pressure

+ Flexible

+ Fast Learner

+ Organized

+ Multitask Ready

+ Privacy/Security Conscientious

* Microsoft Office Proficient

+ Typing Speed: 90 WPM

Experience

— —

* Customer Service — interfacing with internal and external customers in clinical and retail industries

+ Reception — greeting, welcoming and directing visitors; answering high volume of phone calls on

multi-level phone lines,

* Charting — documenting treatment and follow up information in patient charts

+ Record Keeping — updating, tracking and filing patient records and administrative files

+ Medical Billing — billing to car insurance companies for PIP and following up for payments

* Verifying Insurance — verify PPO medical insurance and Medicaid

* Cash Handling — processing payments and receipts; perform account reconciliation

+ Inventory Control - maintain supply levels and process supply requests

* Serving — maintain an exceptional level of customer service while dealing with the general public

References Available Upon Request

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