Customer Service Call Center

KELLY HADLEY

**** ******* ****** *********, ***** Canton, OH 44720

216-***-**** ********@***.***

RELEVANT SKILLS

Office Skills: Expertise in customer service, making sure deadlines are met, accuracy, multitasking, communication, team player, planning, policies, procedures, scheduling, and related responsibilities to ensure productive operations. Effective planning and organizational skills.

Computer Skills: Proficient in Microsoft programs; Specific knowledge of Microsoft Word, Excel,Google Docs

EMPLOYMENT HISTORY

Receptionist, Koala Kruziers,Canton., Ohio 04/2016 - Present

● Answer multi-line phone system

● First point of contact for clients, vendors, guests

● Maintain schedules

● Order office supplies, maintain office equipment, sort and distribute mail Service Member, Sam's Club, Canton, Ohio 8/2013 - 4/2016

● Respond to customer requests and complaints, make sales, process orders and provide information

● Investigate and resolve complaints and concerns to provide a solution and follow up in a timely and effective manner

● Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. Maintain balance in cash drawer

Medical Secretary, Cleveland Clinic,Mayfield Hts, Ohio 3/2006 - 7/2013

● Manage office communications

● Schedule medical appointments, work with insurance companies to process claims

● Process invoices, bills and payments

● Ensure confidentiality of sensitive information

Customer Service, AT&T Call Center, Cleveland, Ohio 10/2000 – 3/2005

● Answer incoming calls and respond to customer’s emails

● Management and resolve customer complaints

● Sell products and place customer orders in the computer system

● Provide product and service information to customers Education: Paramedic License - Lakeland Community College 2005 References Available Upon Request

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