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Service Delivery Coordinator

Location:
Philadelphia, PA
Posted:
May 29, 2023

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Resume:

BESTMAN J. JUDUE, JR., MS

** ****** ******, ****** ****, PA 19079 · 215-***-**** adxegh@r.postjobfree.com

I am an experienced human services administrator and behavior health clinician with a strong record in managing and leading programs, as well as delivering direct services to individuals facing a range of challenges such as addiction, crimes, mental and physical health issues, poverty, homelessness, domestic abuse, and refugee resettlement.

Experience

MOBILE THERAPIST (PART-TIME) OMNI HEALTH SERVICES

DECEMBER 2021 – PRESENT UPPER DARBY, PA

Assess strengths and needs to determine supports for individuals (between the ages of 5 to 19), their families, and significant others whose relationships also impact theirs; deliver intensive family and client-centered therapy by utilizing evidence-based treatment modalities- Cognitive Behavior Therapy & Dialectical Behavior Therapy; and collaborate with the IBHS Team and families to conceptualize and develop treatment and crisis plans.

SERVICE COORDINATOR-CHC Amerihealth Caritas group of companies

AUGUST 8, 2022 – MARCH 8, 2023 PHILADELPHIA, PA

Successfully identified, coordinated, evaluated, managed, and provided assistance to Medicare and Medicaid participants, enabling them to access necessary long-term support and a wide range of covered services including physical and behavioral health, as well as transportation and housing.

Demonstrated leadership in facilitating participant-centered planning and service delivery, ensuring the effective implementation of plans; and skillfully handled complaints, grievances, and facilitated DHS Fair Hearings, ensuring that participant concerns were addressed and resolved.

Successfully provided services in Montgomery, Delaware, Philadelphia, and Bucks counties, extending support to a diverse range of communities.

ASST. FACILITY DIRECTOR FOR PROGRAMS & PREA ADMINISTRATOR geo group, inc.

DECEMBER 6, 2021 – JULY 11, 2022 PHILADELPHIA, PA

Demonstrated effective leadership by recruiting, hiring, training, and supervising a team of personnel, including case managers, employment specialists, and surveillance team members.

Effectively managed the caseload of Public Law inmates, handling crucial tasks such as submitting medical precerts, approving movement passes, conducting admissions orientations, completing terminal reports, and facilitating monthly interagency Prison Reentry Team (PRT) meetings.

Collaborated with various stakeholders, including judges, probation and parole officers, police, social agencies, and community groups, to interpret the institution's program objectives and foster productive working relationships; and implemented strategic initiatives to prevent and address instances of rape and sexual harassment among residents, in compliance with the Prison Rape Elimination Act (PREA).

Mobile Therapist (PART-TIME) AVIVA MENTAL HEALTH SERVICES

DECEMBER, 2019 – DECEMBER, 2021 COLLINGDALE, PA

Helped developed personalized treatment plans for individuals with diverse behavior health conditions, including depression, anxiety disorders, ADHD, and trauma-related disorders, resulting in significant improvements in their well-being and daily functioning.

Implemented innovative therapeutic techniques, such as mindfulness exercises, and cognitive-behavioral interventions, resulting in enhanced engagement and positive outcomes for individuals.

Collaborated with multidisciplinary teams, including psychiatrists, social workers, and educators, to ensure holistic care and coordinated treatment approaches for individuals, leading to improved collaboration and individuals’ outcomes; and maintained accurate and timely documentation of assigned individuals progress, and session notes, ensuring compliance with ethical and legal standards.

PROGRAM COORDINATOR/ASSISTANT DIRECTOR RESOURCES FOR HUMAN DEVELOPMENT

NOVEMBER, 2019 – APRIL, 2021 PHILADELPHIA, PA

Helped to effectively manage the day-to-day operations and enhanced service delivery for community residential and rehabilitation homes catering to twenty-four older adults facing intellectual challenges, addiction issues, and acute illnesses.

Formulated, revised, and implemented program policies and procedures in strict adherence to regulatory codes governing licensing, inspection, provider qualifications, monitoring, and audits.

Facilitated regular staff meetings and provided individual supervision to staff members, contributing to the hiring, training, retention, and compliance processes.

Assumed responsibility for managing all referrals from the DBHIDS Transitions Integration Partnerships unit, conducting interviews, completing comprehensive bio-psychosocial assessments, and overseeing the intake procedures for placing participants permanently at RHD HEART Services.

Prepared and submitted monthly reports to DBHIDS, documenting program census, medical and psychiatric hospitalizations of participants, as well as admissions and discharges from the program; and conducted performance evaluations for staff members, initiated and completed necessary documentation through the Health Choices System (HCSIS), and closely monitored and revised program goals as required.

SENIOR CASE MANAGER HIAS PENNSYLVANIA

APRIL, 2019 – OCTOBER, 2019 PHILADELPHIA, PA

Facilitated the reception and placement of refugees in Pnnsylvania, ensuring their smooth transition and integration into their new communities.

Successfully processed essential legal documents for refugees, such as social security cards, work authorizations, and state identification cards, enabling them to access necessary services and opportunities.

Established crucial connections for refugees with core services, including public benefits such as financial assistance, Medicaid, SNAP (Supplemental Nutrition Assistance Program), and LIHEAP (Low Income Home Energy Assistance Program), as well as school enrollments, counseling, and employment services.

WASH POLICY ADVISOR, OFFICE OF THE MINISTER MINISTRY OF PUBLIC WORKS APRIL, 2018 – MARCH 2019 LIBERIA, WEST AFRICA

Played a key role in establishing the structure of the National Water, Sanitation, and Hygiene Commission (NWASH), ensuring its effective functioning and coordination.

Successfully advocated for the inclusion of funding for NWASH initiatives in the annual budgets of the Liberian government, demonstrating a commitment to prioritizing these essential services.

Acted as a proxy secretary for all NWASH Board of Directors' meetings, taking responsibility for drafting and communicating resolutions on behalf of the board.

Accompanied the NWASH Chairman on a trip to Cairo, Egypt for "Cairo First Water Week" event; and attended conferences, programs, and ceremonies as a representative of the NWASH Commission’s chairman/the minister.

PRINCIPAL (PRE-K TO 9TH GRADE) B. J. FAHNBULLE MEMORIAL INSTITUTE FEBRUARY, 2017 – MAY, 2018 LIBERIA, WEST AFRICA

Demonstrated effective leadership and administration, fostering a culture of excellence among instructional and support staff. This resulted in improved performance and growth of students, as well as increased revenue for the school.

Conducted training sessions for teachers on essential aspects such as writing lesson plans and implementing effective classroom management techniques; and provided students with valuable educational resources including overseas reading and math textbooks, and other materials across all classes.

Introduced initiatives to enhance the school's curriculum, such as establishing a reading club to promote literacy and creating a computer lab equipped with twenty-two desktop computers. These efforts helped to improve and standardize the overall curriculum and educational experience for students.

FOUNDER AND EXECUTIVE DIRECTOR COMMUNITY RESOURCES FOR HUMAN DEV., INC. JAN. 2015 – JAN. 2017 & Jan. 2013 – Sep. 2013 LIBERIA, WEST AFRICA

Successfully devised, coordinated, and oversaw the daily operations of a program aimed at assisting targeted individuals and communities.

Spearheaded the introduction of a pilot program that effectively distributed donated items from overseas (such as shoes, clothes, stuffed animals, textbooks, and educational materials) to residents of Division 28 and 40 in Margibi County.

Identified, recruited, and trained volunteers, while effectively managing their tasks to ensure optimal service delivery; and enhanced the learning environment at the Covenant Ministry Academy Elementary School in Gbarnba's Town, Montserrado County, by providing armrest-equipped benches for every classroom.

Contributed to the educational sector by donating over 8,000 textbooks to both public and private schools in Monrovia, Montserrado County, during the National Reading Week in September 2013.

Acted as a key intermediary between the organization and external stakeholders in the United States, while actively monitoring and evaluating program outcomes to improve the quality of service delivery.

PROGRAM Supervisor DEVEREUX PA ADULT SERVICES NOVEMBER, 2013 – December, 2014 BERWYN, PA

Oversaw daily operations of mental health residential treatment facilities, including scheduling, conducting documented staff supervisions and meetings, managing census, medication monitoring, residents' appointments, and recreation activities.

Ensured preparedness for external audits and maintained compliance with licensing requirements by managing program documentation and implementing necessary improvements.

Maintained 24/7 availability for program-related issues and emergencies, providing on-call support and ensuring the smooth functioning of the program; and maintained accurate and comprehensive program documentation, including reports, records, and statistics, ensuring transparency and accountability.

CLINICIAN SCHOOL-BASED WES HEALTH SYSTEMS DECEMBER 2010 – DECEMBER 2012 PHILADELPHIA, PA

Provided clinical (psychosocial) counseling services to students of all ages in school settings.

Conducted evaluations and functional behavior assessments; provided ongoing individual and group counseling; prepared behavior treatment plans, clinical summaries, crisis intervention plans, and quarterly reports; and trained behavior health workers and teachers on the implementation of behavior treatment plans and interventions.

BEHAVIOR HEALTH WORKER WES HEALTH SYSTEMS SEPTEMBER, 2007 – DECEMBER, 2010 PHILADELPHIA, PA

Implemented clinical behavior treatment and crisis plans and counseling to assigned students with behavior health issues in kindergarten, elementary, and middle school settings; co-facilitated group counseling; and communicated regression and progress via documentation, staff meetings, and clinical supervisions.

Education

M.S. ADMINISTRATION OF HUMAN SERVICES AUGUST, 2008

Wilmington University Newcastle, DE

B.S. HUMAN SERVICES APRIL 2007

Springfield college- Wilmington campus Wilmington, DE

Earned Post Graduate Credits

Student -Ph.D. Human & Social Services: Community Intervention and Leadership (38 cr.) 2015-2017

Walden University (Online) Minneapolis, MN

Courses completed: Community Psychology; Management and Leadership Development in Human and Social Services; Prevention, Intervention, and Consultation; Research Theory, Design, and Methods; Helping Individuals, Organizations, and Communities; Qualitative Analysis and Reasoning; Quantitative Analysis and Reasoning; Foundations of Graduate Study in Human Services.

Student -Master of Business Administration- MBA (15 cr.) 2011 – 2012

UNIVERSITY of ST. MARY (Online) LEAVENWORTH, KS

Courses completed: Managerial Accounting; Corporate Finance; Managerial Economics; Operations Management; and Organization Management.

Student -Post Graduate Certificate – Applied Behavior Analysis/Clinical credits (15cr.) 2010 – 2011

ST. JOSEPH’S UNIVERSITY Philadelphia, PA

Courses completed: Basic Principles of Behavior Analysis; Applied Behavior Analysis; Behavior Development; Behavior Analysis: Consultation; and Clinical Behavior Analysis.

Certificates

Child Development Associate YMCA of Philadelphia & Vicinity September 2005- April 2006

Software Application Specialist Cittone Institute/Lincoln Technical Institute September 2001 -April 2002



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