Proficient in both HOA Management and Sales
Resume:
Lourdes P. Castano
Henderson, NV 89044 Cell: 702-***-****
Skills:
Proficient in MS Word, Excel, MS Outlook and Internet
Excellent grammar and English editing skills
Strong written and oral communication abilities
Type 70 wpm
10 plus years experience in office administration
Experience:
Hilton Grand Vacations January, 2023 – March, 2023
Outbound Sales Advisor
Responsible for outbound calls to Hilton Honor Members offering deeply discounted vacation packages.
Various call centers/remote positions February, 2022 – November, 2022
Kukui November, 2021 – January, 2022
Sales Executive, Inside Sales, Call Center Environment
Responsible for developing new leads, communicating with customers, understanding their needs thereby ensuring a smooth sales process.
Scheduled demos of the company’s digital marketing products and services via Zoom.
Bluegreen Resorts January, 2020 – March, 2021
Vacation Counselor
Sales Agent for Club-36 for first time buyers,
Diamond Resorts August, 2019 – December, 2019
Vacation Counselor
Sales Agent for Cancun Resorts for the Front Line Department.
P&G Association Management (DBA DR Design Build Ltd.) February, 2019 – May, 2019
Assistant to General Manager
Generated board meeting minutes for review by the board and for online posting.
Responsible for generating all of the filing documents to the NRED and the Secretary of State.
Sent regular and annual board meeting notices and newsletter to communities.
Provided assistance to homeowners and management companies with compliance and financial matters.
JMarkus HOA October, 2018 – January, 2019
Assistant to General Manager
Responsible for transcribing and generating board minutes of fifteen associations.
Created and filed the associations’ annual registration and all other governing documents for submission to the Secretary of
State and the NRED.
Assisted the general manager in resolving problems among homeowners with compliance and financial matters.
Holiday Inn Club Vacations June, 2017 – December, 2017
Sales Consultant
- Voted Rookie of the Year for the Frontline Department for generating sales of $250K within first two months of hire.
Grand View/Vacation Village Voyages December, 2015 – February, 2017
Sales Consultant
Sales agent for the Asian Frontline Department on the first year, followed by another year with Vacation Village Voyages Club.
Wyndham Vacation Ownership August, 2015 – December, 2015
Sales Consultant, In-house department
Sun City MacDonald Ranch Community October, 2002 – July, 2015
Association, Inc. Henderson, NV (Office Manager)
Supervision of 6 front desk staff.
Responsible for taking, distributing and web posting of monthly Board agendas and minutes.
Maintained the company’s server, 14 computers, Xerox machines and postage machine.
Solely responsible for the maintenance of company’s website and enforcement of Terms of Use.
Responsible for tracking and maintaining the company’s contracts with vendors and suppliers.
Approved and ordered office supplies (including computers, printers & postage).
Oversaw purchase contracts for the administration department.
Registered the Association’s governing documents with SOS and Nevada Real Estate Division.
Housing Authority of the City of Las Vegas November, 2001 – June, 2002
420 N. 10th Street, Las Vegas, NV (Administrative Assistant)
Liaison to the City of Las Vegas Housing Program.
Scheduled daily, monthly and yearly inspections for four City Inspectors.
BlackRock, New York, NY November, 1998 – July, 2001
Funds Dept (Executive Assistant)
Reported to the President and Managing Director of the Mutual Funds Department.
Arranged travel for partners and managers, coordinated schedules for yearly road shows nationwide.
Assisted the Managing Director in screening new hires for administrative positions.
Distributed yearly gratuities to the company’s entire staff and PNC bank executives.
Responsible for coordinating quarterly board meetings:
oMailing of board documents, planning quarterly lunch and dinner arrangements and arranging travel/hotel accommodations for board members.
(The 3 month gap between this position and the previous position represents a 3 month contract period working for Morgan Stanley Dean Witter as consultant for the Year 2000 Project)
Children’s Television Workshop (Sesame Street), New York, NY February, 1992 – August, 1998
Office of the President (Office Manager/Executive Assistant)
Reported to the President & Chief Operating Officer.
Responsible for daily operations in the President’s office; monitored/approved dept.’s daily expenses.
Generated/distributed minutes of executive staff meetings.
Scheduled taping sessions of Sesame Street with government officials.
The Bank of Tokyo, Ltd., New York, NY (Wall St.) August, 1990 – February, 1992
Metropolitan Banking Department (Operations Supervisor/Senior Loan Administration)
Supervised a staff of 3 in managing a loan portfolio of $450MM including syndications & direct loans.
Primary contact with agents, syndicate banks and corporate customers in servicing middle market accounts.
Maintained syndication ledgers for payments and fees, wire transfers, collection & disbursement of funds.
Education: University of the East, Manila, Philippines (2 years of College)
Contact this candidate