Relationship Banker Team Lead
Resume:
Penny Nelson
Knoxville, TN *****
*********@*****.***
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Work Experience
Mulit Registry
Summit Medical Group - Powells Crossroads, TN
June 2022 to May 2023
I checked patients in and checked there insurance to make sure it was active. Checked patients out with a new appointment. Called patients to collect there balance or set up a payment plan Register patients
Tennova Healthcare - Powells Crossroads, TN
November 2021 to June 2022
Worked the emergency department checked patients in took insurance ran the insurance to see if it was acted. Helped love one's when there family member or friend passed away Team Lead
First Century Bank - Knoxville, TN
January 2021 to August 2021
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Tracked receipts, employee hours and inventory movements. Managed schedules, accepted time off requests and found coverage for short shifts. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Relationship Banker
First US Bank - Knoxville, TN
September 2018 to January 2021
Worked with clients to address and respond to client and partnership management issues. Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Presented new and additional products and services to existing customers. Answered customer questions and explained available services such as deposit accounts, bonds and securities.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Education
High school diploma
Halls High School - Halls, TN
Skills
• Production monitoring Key performance indicators Performance improvement Quality control
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