Service Representative Customer
Resume:
KIMSON PLATO
Decatur, IL *****
**********@*****.***
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in outbound and inbound call communicationSolid team player with outgoingpositive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Education
BachelorsPsychology
Post University - Waterbury, CT
Currently attending Post University with a 3.5 GPA
High School Diploma/GEDDiploma
Eisenhower High School - DecaturIL, 05/1996
Work History
CUSTOMER SERVICE REPRESENTATIVE, 05/1999-08/2001 APACDecatur, IL
• Contacted clients to verify account information and maintain accuracy, resulting in 75% increase in
client satisfaction.
Handled over 500 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved
issues to increase customer satisfaction 85% Educated customers about billing, payment processing and support policies and procedures
• Responded to customer requests for productsservices and company information.
TRAINER/SUPERVISOR, 08/2002-05/2017 O'Charley's RestaurantDecatur, IL
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and
.
organize workflows. Managed kitchen staff, supervised preparation of foods, and explained steps for readying specialty
items.
Enforced cookingplating and garnishing rules across shifts and staff members.
• Trained cooks to maintain clean, organized and sanitary workstations.
• Monitored and managed kitchen staff during busy rush periods to maintain service levels
CUSTOMER SERVICE REPRESENTATIVE, 10/2006-05/2011
StarTekDecaturIL
• Responded to customer requests for products, services and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
.
Educated customers about billingpayment processing and support policies and procedures
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Trained new personnel regarding company operations, policies and services• Provided ongoing guest service.
Skills
High-Volume Environments .
Team Leadership
• Managing Multiple Tasks
Call Center Operations
.
Customer Relations
Customer Service
Calm and Professional
Under Pressure
Guest Satisfaction
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