Customer Service Services Specialist
Resume:
J
John Jackson
******@*********.***
Tempe, AZ 85282
SUMMARY
Service-driven professional with background in Office Accounting and Bookkeeping. Seeking an opportunity to utilize my expertise in a remote business environment.
SKILLS
Accounting & Bookkeeping
QuickBooks/Quickbooks Online, Excel and Microsoft Office
Project Management
Payroll and Time Management
Scheduling & Calendar
File and Database Systems
Office Management Software
Procurement/Purchasing
Accounts Payable/Receivable
Budgetary Planning & Management
Customer Services Specialist
EXPERIENCE
Accountant/Bookkeeper
Comfort World AC & Heating/ Scottsdale, AZ Jan 2000 to Jan 2023
Handled scheduling and managed timely and effective allocation of resources & calendars.
Managed office activities and operations to secure efficiency and compliance with company policies.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes for all account’s payables and receivables.
Conferred with business owners to evaluate needs and strategize operational improvements.
Culled knowledge of federal, state and city-level mandates to assess compliance across areas of operation.
Area Operations Manager
AT&T Computer Systems/ NCR Corporation/ Phoenix, AZ Jan 1980 to Aug 2000
Controlled expenses and developed operating budgets.
Developed strategies to achieve customer service goals.
Educated employees on corporate policy and procedure compliance.
Taught a course “Winning Through Customer Service” to employees/managers
across the southwest.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
Monitored progress by establishing plans, budgets and measuring results.
EDUCATION AND TRAINING
Associate of Business Administration:
Business Administration and Management - Dayton, OH
Management essentials:
Human Recourses
Accounting for managers
Training on how to train others
Received training on Microsoft Office Programs to include Word, Excel, etc.
Quickbooks Desktop and Quickbooks Online trained.
Quickbooks Online Complex Issues and Advanced Techniques Certificate.
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