Post Job Free
Sign in

Front Desk Clerk

Location:
Tacoma, WA, 98409
Salary:
$5000 a month
Posted:
May 26, 2023

Contact this candidate

Resume:

Cathrine R. Martinez

**** ***** ******** **, ******, WA 98409

253-***-****

*********@*****.***

Summary of Qualifications

Over 12 years of experience in hotels and hospitality.

Consistently praised by management for fast paced work and over all diligence.

Ability to build productive relationships, resolve complex issues and win customer loyalty.

Responsible and organized

Work Experience

Retail Cashier Dec. 2018 to Present

Arco-AM PM and Sep. 2016 to May 2017

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return

Managed shelves and inventory

Addressed concerned/upset/angry customers with patience and rapid problem solving

Operate cash register including processing credit card and EBT transactions

Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Front Desk Clerk May 2017 to Nov. 2018

Westwynd Motel and Apartments

Managed reservations and registered guests using CheckIn Software Program

Updated for Bookings.com, Hotels.com and other web-based reservations programs

Demonstrated proficiencies in telephone within a high-volume environment, and multiple phone lines

Provided information about rooms, rates, and amenities

Front Desk Clerk Jan. 2016 to May 2016

Americas Best Value Inn

Registered & processed guests and their assigned rooms

Accommodated guest requests

Communicated with hotel staff on the status of guest rooms

Up Selling of guest rooms and promoting hotel services

Maintained a clean and neat front desk area

Sumner Motor Inn Sumner, WA 03/2014-03/2017

FRONT DESK CLERK

Greeted guests with a welcoming smile and friendly demeanor

Performed all guest check-in and check-out procedures

Obtained/confirmed guest information, assigned rooms, activated and distributed keys, etc.

Collected payment for room charges and other fees

Answered phones and directed calls to appropriate personnel

Checked and sent emails

Made and confirmed reservations

Hometel Inn Fife, WA 09/2005-07/2012

FRONT DESK AGENT

Performed all guest check-in and check-out procedures

Answered multiple phone lines

Collected payment for room charges and other fees

EDUCATION

Lincoln High School Graduated 2005

Tacoma, WA



Contact this candidate