Cathrine R. Martinez
**** ***** ******** **, ******, WA 98409
*********@*****.***
Summary of Qualifications
Over 12 years of experience in hotels and hospitality.
Consistently praised by management for fast paced work and over all diligence.
Ability to build productive relationships, resolve complex issues and win customer loyalty.
Responsible and organized
Work Experience
Retail Cashier Dec. 2018 to Present
Arco-AM PM and Sep. 2016 to May 2017
Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
Managed shelves and inventory
Addressed concerned/upset/angry customers with patience and rapid problem solving
Operate cash register including processing credit card and EBT transactions
Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
Front Desk Clerk May 2017 to Nov. 2018
Westwynd Motel and Apartments
Managed reservations and registered guests using CheckIn Software Program
Updated for Bookings.com, Hotels.com and other web-based reservations programs
Demonstrated proficiencies in telephone within a high-volume environment, and multiple phone lines
Provided information about rooms, rates, and amenities
Front Desk Clerk Jan. 2016 to May 2016
Americas Best Value Inn
Registered & processed guests and their assigned rooms
Accommodated guest requests
Communicated with hotel staff on the status of guest rooms
Up Selling of guest rooms and promoting hotel services
Maintained a clean and neat front desk area
Sumner Motor Inn Sumner, WA 03/2014-03/2017
FRONT DESK CLERK
Greeted guests with a welcoming smile and friendly demeanor
Performed all guest check-in and check-out procedures
Obtained/confirmed guest information, assigned rooms, activated and distributed keys, etc.
Collected payment for room charges and other fees
Answered phones and directed calls to appropriate personnel
Checked and sent emails
Made and confirmed reservations
Hometel Inn Fife, WA 09/2005-07/2012
FRONT DESK AGENT
Performed all guest check-in and check-out procedures
Answered multiple phone lines
Collected payment for room charges and other fees
EDUCATION
Lincoln High School Graduated 2005
Tacoma, WA